Stories by: Marc L. Songini

If you haven't yet developed a radio frequency identification (RFID) technology strategy, don't rush.

Executives from hosted CRM pioneer Salesforce.com are shrugging off Microsoft's belated entry into its core business.

Years after nimble upstarts like Salesforce.com broke ground in the on-demand CRM business, Microsoft is finally set to launch its own, much anticipated hosted offering Tuesday at its Worldwide Partner Conference in Denver.

SAP Tuesday admitted that its TomorrowNow services subsidiary made some "inappropriate downloads" from an Oracle Web site but contended that SAP personnel did not access the material.

On-demand ERP and CRM apps provider NetSuite on Monday filed plans for an initial public offering, a move that could be a milestone for the hosted software industry, according to industry observers.

NetSuite has unveiled upgrades to its online ERP offering that promise to ease installation, broaden support for business processes and let executives view financial data in multiple currencies.

The day may be coming when PCs, cell phones and many other devices will be run without a battery or electrical cord.

A shortage of trained personnel continues to hamper companies' use of radio frequency identification (RFID) technology, according to a survey by the Computing Technology Industry Association (CompTIA).

Most consumers of high technology products say that use of customer relationship management (CRM) software by their vendors has not improved their service offerings - and in many cases has made it worse, according to the results of a survey released this week by Accenture.

Checkpoint Systems is rolling out a line of radio frequency identification (RFID) enabled labels that it boasts can be used to both support advanced inventory control and help catch shoplifters, allowing retailers to consolidate its use of the technology.