Harvey Norman partners for PC services
- 13 May, 2003 11:59
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Mass merchant retailer, Harvey Norman, has come to an agreement with services company, Quicknowledge, that will see most of its stores bundle onsite configuration, training and phone support with any sale of brand name computers.
The agreement, set to start in early May, comes on the back of a trial of Quicknowledge’s services during a catalogue special for the March/April period.
Harvey Norman has committed to ensuring that every brand name computer sold in Australia - be it a laptop or desktop - will have available 24x7 phone support for twelve months plus onsite configuration and training of the PC.
In respecting the autonomy of each Harvey Norman franchise, its stores have been given the choice of three services options. They can sign on for Platinum service, through which the retailer bundles the installation services and 12-month support with every brand name PC sold. The second choice is Gold service – in which the retailer instead elects to sell these services at somewhere between zero and Quicknowledge’s recommended retail price. Finally, stores can choose the Silver service option, in which retailers have more freedom with regards to offering these services and are also free to use their own staff for the provision of services.
Quickknowledge was formerly a partner of Compaq during its direct retail strategy and had also provided similar services for IBM and Gateway prior to IBM pulling out of the retail market and Gateway pulling out of Australia all together.
For more on this story, please see this week's edition of ARN.
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