The Australian Competition and Consumer Commission (ACCC) has approved Telstra’s variation to the Migration Plan.
The ACCC’s role in approving the variation to the Migration Plan was limited to assessing whether it is consistent with the legislative requirements, which does not allow the ACCC to seek improvements beyond these requirements.
This follows the announcement that Telstra submitted the proposed variations to the consumer watchdog’s Migration Plan on May 9 and interested parties were given until June 20 to send written submissions to the ACCC regarding Telstra’s proposed changes.
This updated report details the way Telstra will progressively migrate voice and broadband services to the nbn, as it is rolled out.
The varied Migration Plan aims to provide improved disconnection arrangements based on current, practical experience of migrating services to the multi-technology mix nbn, and includes further changes to accommodate the migration of business services by nbn access technology.
ACCC chairman, Rod Sims, said the changes to the Migration Plan offer further safeguards for telecommunications customers to maintain access to the services they value during migration to the nbn, provided they have submitted their nbn order in time.
“These changes will allow retail service providers more time to complete their migration activities before managed disconnection, and are intended to promote a more positive experience for customers as they move to nbn services,” he said.
“The ACCC welcomes the preparedness of Telstra, nbn Co and other service providers to identify where additional flexibility is needed in the Migration Plan, and encourages them to continue to identify improvements that will benefit both household and business customers.”
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