Pullman at Sydney Airport gets fitted out with Cloud-based comms system

Pullman at Sydney Airport gets fitted out with Cloud-based comms system

The new Cloud-based comms system will be continuously rolled out to new AccorHotels sites

Pullman at Sydney Airport

Pullman at Sydney Airport

The recently opened Pullman Sydney Airport hotel has implemented a Cloud-based communications systems using Alcatel-Lucent Enterprise (ALE) technology.

The deployment of ALE’s OpenTouch Enterprise Cloud (OTEC) platform is managed through UXC Connect and McLaren Technologies was responsible for the hardware integration into the hotel’s property management system (PMS).

The comms system is an integration between ALE’s Cloud solution and Jazz, which is McLaren Technologies Cloud-based management service for voice.

The new system allows the hotel to provide communications and services on a ‘per occupied room per night’ basis.

This seventh deployment of the new communications system by Pullman’s parent company, AccorHotels, which continue the rollout to its other projects in Adelaide, Mackay, Newcastle, Brisbane and Wellington, New Zealand.

In integrating the PABX component of OTEC into the PMS, the hotel properties can separate communication spending to bill for telephone calls, provide voicemail, as well as set auto wake-up calls and implement other features.

McLaren Technologies CEO, Matthew White, said the financial model aligned with the customer’s business model, which can be seasonal and unpredictable.

“By aligning the billing to the seasonal nature of the hospitality industry we are providing AccorHotels with a competitive advantage,” White said.

AccorHotels can also combine its internet links into the property with all its administration and guest functionality and enables other applications on top of the network convergence.

“The structure of the deployment, where we work on a consumption basis, allows our chains to be more profitable in our busy periods,” AccorHotels Group Australia director of IT business systems, Daniel Marden, said. “It also shields us from the risk in downturns and will also help us continue and sustain growth, enabling rapid implementation for planned new sites with central and remote management.”

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Tags McLaren TechnologiesUXC ConnectAlcatel Lucent EnterpriseAccorHotels is a channel management ecosystem that automates all major aspects of the entire sales, marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.

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