The Queensland Building and Construction Commission (QBCC) has selected MuleSoft’s AnyPoint platform to drive its digital business transformation.
The QBCC provides advice and regulation for Queensland’s building and construction industry such as ensuring the maintenance of proper building standards and remedies for defective building work.
As part of its digital transformation project, the QBCC redesigned its disputes processes, requiring a reengineering in the way customers lodged information using digital smart forms.
QBCC executive director of customer service, Bruce McGregor, said MuleSoft allowed all captured data to be passed directly to Salesforce and this was a key capability that reduced processing overheads and assisted to streamline workflow.
“As an integration platform as a service, MuleSoft’s AnyPoint Platform decreased the complexity of connecting to disparate systems and applications, on-premises and in the Cloud. It was a critical component for enabling us to fully take advantage of new technologies, such as Salesforce, and shift to digital channels to serve our customers in new ways,” he added.
The QBCC said the organisation has benefited from an increase of over 165 per cent in the accuracy of data received from customers as a result of the deployment.
McGregor added, “These dramatic improvements have been incredible and would not have been possible without the connectivity support provided by Anypoint Platform.”