Australian owned ICT consultancy firm, UXC Limited (ASX:UXC), has opened its new offices and Centre of Excellence (COE) Service Desk in Hobart.
The COE was established following a joint UXC and Tasmanian Government investment, including the provision of a six year, $1.7 million industry support grant to assist UXC with the cost of relocating and establishing its new operation.
UXC managing director, Cris Nicolli, said the COE will advance UXC’s delivery capabilities across key enterprise and government customers, and build a diversified services platform for customers in Australia, New Zealand, and North America.
“UXC is very pleased to open the new Hobart COE. This has been a longstanding ambition of UXC’s and is a strong example of what can be achieved through government and industry collaboration.
“We expect to deliver outcomes that will benefit a wide range of stakeholders: first and foremost those seeking IT employment opportunities in Tasmania; secondly UXC’s customers who’ll be the recipients of the superior service levels we will drive from the Hobart operation; and then on a broader level, there will be flow on benefits to the Tasmanian economy, and naturally to UXC’s business as well,” he said.
The COE is currently servicing a number of Australian based customers and UXC said it is looking to grow its Hobart employee base to more than 60 people by the end of 2016, with capacity to increase to 100 people over time.
Nicolli mentioned the COE aims to deliver higher than standard rates of first call resolution through advanced processes, along with an increasingly skilled Tasmanian IT workforce.
“Our focus is to deliver what customers want from service desk solutions: consultants who understand and take ownership of their issues. We believe we can build on the strong skills base in Tasmania and through development of this, create a calibre of workforce that can hold its own in any comparable environment.
“While UXC and our customers will be the immediate beneficiaries of this, ultimately this is an imperative that can positively affect other Tasmanian businesses as well,” he added.
In addition, the company mentioned that part of UXC’s mission in Tasmania is to build relationships with local educational institutions to help upskill and prepare students for real world working conditions. UXC has confirmed a partnership with TasTAFE, with further partnerships to be announced in the coming months.
“UXC will work with TasTAFE to accredit its service desk training courses and build a pathway for their students to gain experience through working at the COE. Our objective is to help new graduates deliver more value in the workplace sooner.”
Nicolli also said CSC is very supportive of its plans to grow our COE presence in Tasmania.