Alcatel-Lucent Enterprise (ALE) has made enhancements to its OpenTouch Suite for SMBs.
The OmniPCX Office RCE release 10.2, the company’s end-to-end converged communication server at the core of the solution, offers more streamlined ordering processes and expanded mobility solutions such as bring your own device (BYOD).
Another enhanced feature is the OpenTouch Conversation (OTCV) mobile application, that gives employees the same access to communication and collaboration services remotely from the office.
As part of the OTCV, the OpenTouch Contactless Call Shift is a new capability available on Android smartphones. Using Near Field Communications (NFC), the technology allows employees to transfer active calls from one device to another, between a personal mobile or any company device of choice for business calls such as an office desk phone.
Another enhanced capability is the SMB Sales Assistant that aims to increase and optimise sales for ALE’s business partners.
ALE said the solution simplifies the sales quotation process by building solutions online or via a tablet whilst in person with the customer.
ALE head of SMB business, Damien Delard, said, “the new OpenTouch Suite for SMB and its enhanced applications delivers advances in communications so SMBS can also gain business benefits from unified communications and mobility. Alcatel-Lucent Enterprise business partners are better equipped to meet the needs of SMBs who seek simple to install, easy to use and maintain technology that evolves with their business.”