IT management company, Kaseya, said it has delivered a strong finish to 2015 with customer successes, product innovation, industry recognition and other major corporate developments.
In terms of customer success, the company recently rolled out a global-wide Customer Success Program that aims to enable customers to derive value from their relationship with Kaseya and to help them drive revenue growth and profitability from their Kaseya product investments.
The program included an initial investment by Kaseya of more than $6 million.
The team has also revised and relaunched the company’s former customer advisory group, rebranding it as Kaseya’s Customer Success Council. This group comprised of Kaseya customers and gives participant members face-to-face communication with Kaseya executives in order to represent customer wants and needs.
Earlier this year, Kaseya also named Fred Voccola as its new CEO, who was brought on to drive the company’s next phase of growth. Since then, the company has made a number of strategic executive appointments, forming a new leadership team.
In addition, the company has added more than 1000 new customers in 2015, opened new offices in New York and is expanding existing offices in several cities including Miami, Las Vegas, London and Dublin.
The company also increased its annual research and development spend to more than $25million, demonstrating its commitment to further innovate its offerings for both MSP and enterprise customers.
Throughout the year, Kaseya has continued to strengthen its position by offering IT management solutions for MSPs through its product portfolio, which currently includes VSA, AuthAnvil, 365Command and Traverse.
Voccola said with more than 85 per cent of Kaseya’s revenue coming from its MSP customers, the company remains heavily committed to increasing adoption of these products and to helping MSPs to build new revenue streams using them.
“Over the last several months, the executive team and I have met with hundreds of customers to gather their feedback on what they’re looking for in their relationship with Kaseya.
“Our customers’ growth is our number one metric for measuring success, and the customer feedback we’ve gathered is a vital factor in determining our overall strategy for delivering on that. The progress we’ve seen in 2015 in becoming a completely customer driven organisation bodes extremely well for the coming year,” he added.