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EDV wins back to back Mitel awards with eNerds solution

EDV wins back to back Mitel awards with eNerds solution

Local integrator honoured at Mitel's CIMA awards for work with Kennard's Hire and eNerds

From left: James Warner (Enerds), Hugo Cheung (Compucon) and Tristan Warner (Enerds)

From left: James Warner (Enerds), Hugo Cheung (Compucon) and Tristan Warner (Enerds)

Local integrator EDV has won the Mitel 2015 Customer Innovation Momentum Award (CIMA) for Europe, the Middle East and Africa/Asia-Pacific (EMEA) with customers eNerds and Kennards Hire.

The awards are in their second year, and EDV also won last year with Steinhoff, who own Freedom Australia and Snooze.

The award committee found that eNerds’ implementation of its contact center solution using significantly reduced lost calls, increased customer retention/satisfaction and improved visibility across operations.

"It provided us with a lot of automation to reduce call waiting times and captured information that enabled us to improve our performance and business processes," Tristan Warner, eNerds CTO said.

Mitel's awards celebrate its customers deploying its tech for voice, collaboration, contact center, cloud and mobile solutions.

“Being recognised for our work with these awards reflects the high level of tailored outcomes we are able to achieve for our customers. Mitel provides us with the enterprise-grade IP telephony and UC resources to create effective voice and data network solutions and a great ROI," David Turnbull, Director, EDV said.

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