Large organisations are immature in embracing end-user computing: Dimension Data

Large organisations are immature in embracing end-user computing: Dimension Data

More than 61 per cent of research participants indicated that they are seeing ROI from end-user computing initiatives

Large organisations are unsure of how to approach the concept of end-user computing as a cohesive strategy and manage the proliferation of devices and security risks, according to a recent report conducted by Dimension Data.

The 2015 Mobile Workforce Report, which surveyed 730 organisations employing 1000 or more staff in five regions and 11 countries across 14 industries, was undertaken to understand the challenges that CIOs face in terms of adopting a user centric approach to doing business.

According to the report, of those organisations polled, 44 per cent have incorporated enterprise mobility into a broader end-user computing strategy and have budget for end-user computing on multiple devices, compared to 13 per cent that have no strategy in place. On average, end-user computing is 28 per cent of the IT budget.

Research also showed that 61 per cent of participants indicated that they saw ROI from end-user computing initiatives, with a further 65 per cent of organisations that saw competitive advantage from their approach to end-user computing.

Dimension Data senior vice-president for enterprise mobility, Jaco Hattingh, said the global workspace is changing along with where and how people work and perform their business functions. He said giving end-users access to information via company portals signals that the right steps towards market maturity are being taken.

“We’re seeing a growing number of organisations starting to embrace future forward working styles such as flexible time and ability to work remotely, which includes accessing the corporate network. It’s all about embracing the new workspace - the workspaces for tomorrow,” he said.

The study also found that 82 per cent of organisations believe a key obstacle facing end-user computing initiatives is protecting company data and providing a good user experience.

“It appears that the proliferation of employee-owned mobile devices has placed the IT department in a reactive state when it comes to management and enablement, leaving CIOs unable to respond strategically. Nevertheless, it’s a vibrant and exciting time for end-user computing as organisations press ahead aggressively,” said Hattingh.

Other findings from the study included:

  • Mobile IT management and Mobile Applications are top initiatives for 2016.
  • An overwhelming number of respondents do not have a comprehensive management solution for both phones and tablets (32 per cent) or utilise a siloed approach to manage both PCs and smart devices (31 per cent).
  • As expected, security is the single top priority component of EUC among almost half (43 per cent) of respondents, followed by IT Service Management.
  • The CIO is the most prominent driver of strategic mobility initiatives within the business. However, they remain in a reactive state when it comes to end user computing, and are struggling to act strategically.

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