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Human services puts the call out to industry for welfare ICT system redesign

Human services puts the call out to industry for welfare ICT system redesign

Department now seeking expressions of interest

The Federal Department of Human Services has begun procurement for a new welfare ICT system.

Minister for Human Services, Marise Payne, said her department is now seeking requests for expressions of interest from the ICT industry to help design and begin construction of the new welfare payment system.

“The start of procurement marks the first milestone for the Welfare Payment Infrastructure Transformation (WPIT) programme,’’ she said.

“This is one of the largest social welfare business transformations undertaken worldwide. Success will depend on establishing strong industry partnerships.’’

Human Services is inviting requests for expression of interest from the market to be considered as part the Core Software Vendor selection process, which will help select a commercial off-the-shelf integrated technology platform to support the WPIT programme. Procurement of Systems Integrators will begin in 2016.

“Finding innovative and expert industry partners is the first step in providing a modern platform that will make interacting with government services easier for our customers,’’ Payne said.

“Over the next year, the department will commence two major procurement activities to secure a Core Software Vendor and Systems Integrators."

“The new system will reduce red tape for customers, lower the costs of administering welfare payments and save taxpayers money.

“Customers can expect to see improvements to our payment systems by the end of 2016 with enhancements that will make online interactions quicker and easier,” Payne added.

Read more: Dept of Human Services expands Dandelion program in Brisbane

The Minister’s office described the new welfare payment system as ‘a once-in-a-generation investment,’ which will transform the way the department delivers payments and services to millions of Australians each year.

The request of expressions of interest listing can now be viewed on AusTender.

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