Avaya has completed the acquisition of Unified communications software company, Esna Technologies.
The purchase was aimed at broadening Avaya’s offerings of communications-enabled applications for enterprise and midmarket businesses.
The firm said it will give its clients easily access multi-vendor communications capabilities voice, video, IM/presence, conferencing and messaging from within Cloud-based business applications using their device of choice.
An Esna-enabled Avaya Communicator Web client will be available for both the Avaya IP Office and Avaya Aura platforms with video and voice capabilities that can be embedded into public or private Cloud-based business applications.
Avaya engagement solutions, senior vice-president and general manager, Gary E. Barnett, said that for all the effort that the industry has invested in business communications, most offers fall woefully short of the seamless user experience that leads to effortless engagement.
“It’s time for the convergence of communications and business applications, time for enabling communications from the browsers of public or private Cloud-based applications people use every day, and time for the user experience to be one click to engage.”
IT departments are said to be able to use multi-vendor communications infrastructure and integrate new technologies from Avaya and other vendors into Cloud-based applications.
Avaya said a thin client can speed the introduction and adoption of new technologies for more successful deployments.
The transaction includes the acquisition of intellectual property, assets, employees and customers of Esna, a wholly-owned subsidiary of Avaya.
Esna chief executive, Mohammad Nezarati, said Esna and Avaya were building the future of collaboration experience, a future where communication is embedded directly into the applications, processes and workflows.
“By uniting our strengths and resources, we’ll be able to offer truly innovative solutions that give companies real choice when it comes to the applications and devices they use to communicate and collaborate with their employees, customers and partners.”