Transforming IT service delivery to align with new business priorities means companies must start to pick out the key outcomes they want to achieve. That was the key message from VMware Asia-Pacific and Japan corporate vice-president, Sanjay Mirchandani.
He was speaking at the keynote address during the company’s Virtual Cloud Day 2015 address.
According to Mirchandani, businesses must be brave and forward leaning to succeed in today’s liquid world, and must make calculated moves to new models of IT. He mentioned transforming its IT service delivery is one of them.
“Ask yourselves what the business needs from IT. The conversation starts around where you are today and want to be in the next 12 or 24 or 36 months.
“For example, CIOs are now asked to drive strategies around a number of business areas, such as acquiring and retaining customers, enabling innovative business models, go-to-market strategies and bio-supply relationships. It also includes faster time to market for products and services as well as strengthen competitive differentiation,” he said.
In addition, Mirchandani listed the five IT outcomes that will help accelerate innovation, improve security control, and enhance productivity for a mobile workforce and customer base.
They include: datacentre virtualisation and hybrid Cloud extensibility, having streamlined and automated datacentre operations, business mobility, having security controls native to infrastructure, and having a secure, automated hybrid datacentre that will survive a disaster.
“IT has to evolve from being a cost centre to a strategic partner. This will help reduce CAPEX and OPEX, faster and secure delivery of mobile applications, enhanced security, and improved uptime,” he mentioned.
VMware Asia-Pacific professional services vice-president, Peter Zeglis, who also spoke at the Virtual Cloud Day 2015, said streamlining and automating datacentre operations will include having a simplified automated IT management approach that reduces OPEX.
He also said it’s important to remember that it isn’t all about deploying technology consulting, but also around people, process, and transforming services to drive operational efficiencies.
“This affects the average mean time to solve day-to-day issues. Other problems it could solve include over-provisioning, data over-load, the visibility of the infrastructure and the applications it sits on, or even the unnecessary CAPEX related to over purchasing hardware,” Zeglis added.