Cochlear deploys OpenText to service 2700 staff

Cochlear deploys OpenText to service 2700 staff

Implementation to improve the lifecycle of information across organisation

Australian hearing aid company Cochlear is deploying OpenText Content Suite to improve the management of its data.

Headquartered in Sydney, Cochlear has 20 offices and 2700 staff around the world and distributes its implantable hearing solutions to more than 100 countries.

As a fast growing, global company, it was facing significant challenges in managing information being produced in different formats across the business from both inside and outside the organisation.

Cochlear information architect, Mark Cotterell, said the company's dependence on many disparate content repositories and the use of e-mail for collaboration was recognised as a major impediment to operational efficiency.

"More importantly, this environment was a major barrier to embracing digital and maximising the value of information,” Cotterell said.

According to a company statement, the implementation will improve the lifecycle of information across the organisation – from capture, classification and management to retention and defendable deletion, while helping to address the challenges faced by a complex and dynamic regulatory landscape.

Cotterell said by fully exploiting Content Suite’s capability, the company could move away from the paper-based processes of managing content in folders and move to a digital-first world.

"Our staff will be able to quickly access information in the business context they require," he said.

"The solution will be a ‘one-stop shop’ for documents driving our business processes.

“This central repository is beginning to make it easier for work areas to share ideas and improve collaboration."

He said the company was deploying the full capability team-by-team to embed the behavioural changes that would result in staff and partners being more comprehensively connected.

"This will enable the improved flow of information through our business processes and ultimately help us innovate as a business,” he said.

Cochlear aims to reduce overall storage and management costs.

The organisation can now archive low-value data, as well as delete it.

As a Class III medical devices company, dealing with tightly regulated information, Cochlear needs to provide a level of transparency for compliance.

The deployment will enable Cochlear to automatically implement standard policies in the way content is classified, managed and retained, which will reduce cost whilst mitigating risk for the organisation.

Cotterell said the company had to ensure the absolute integrity of information.

“Information must be accurate and provide a full, valid history of our actions and business processes," he said.

"OpenText Content Suite enables that visibility and trace-ability into everything that has happened in the system so we have complete confidence in our compliance."

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Tags Cochlear information architectOpenText Content SuiteMark Cotterell is a channel management ecosystem that automates all major aspects of the entire sales, marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.

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