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Telco complaints dwindle to seven year low

Telco complaints dwindle to seven year low

Excess data charges are the top issue for mobile users

Consumer complaints made to the telecommunications industry ombudsman (TIO) has hit a seven year low during the July to September period.

During this period, it received 30,539 complaints. This was 14.6 per cent lower than the same period last year.

Complaints about excess data charges, the top issue brought to the TIO by mobile users, dropped 13.1 per cent compared to the previous quarter from 2886 to 2508. The median dispute over excess data charges was $373.

Excess data charges became the top issue that mobile users brought to the TIO in 2013-14, overtaking mobile coverage complaints.

Parents have also been warned to keep a watchful eye on children’s mobile and internet use to avoid high excess data charges.

Ombudsman Simon Cohen recommends consumers to get in touch with their providers if they do go over their data allowance to find out what options are available to them such as data packs.

Another area where complaints are decreasing is the National Broadband Network (NBN) recording 1229 new complaints during the period, mostly about connection issues.

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Tags telco complaintsTIO Simon CohenNBN

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