The telco sector will be one of the top industries for IT spending in the next 12 -18 months according to analyst firm, Ovum.
Based on Ovum’s latest Telco IT Trends to Watch report, telco IT budgets are on the rise, with a lot of investment directed at either optimising network assets and infrastructure or improving service quality and customer experience.
Ovum highlighted some of the top telco IT trends to watch out for next year include demand for high quality content and services on smart devices; omni channel engagements will inform investment in CRM strategies for sales, marketing and operations; relevance and content of services, packages and customer care will be a differentiator; and outsourcing engagements between telcos and IT service providers will intensify.
Author of the report and senior analyst for Telco IT, Peter Dykes, said investment will be geared towards telecoms infrastructure such as cloud platforms, and BSS/OSS systems to support LTE implementations as well as online channels to support digital lifestyles.
The analyst firm recommends that telcos develop a roadmap to become a customer adaptive enterprise.
Vendors should also step up to the role of becoming a collaborative partner, creating long term partnerships with telcos as well as system integrators and consultants.
“With LTE infrastructure largely in place, we are entering an era in which the judicious choice and deployment of support software will be critical to the profitability of communications service providers (CSPs),” Dykes said. “This will also require a complete change of mindset by CSPs and vendors alike. The switch to IP as the main bearer technology will have ramifications throughout the industry, and only those that are able to adapt will survive.”