Cloud video conference firm Blue Jeans Networks has unveiled a new service with visualisation, troubleshooting, reporting, and analytics capabilities to help IT staff to embrace Cloud-based collaboration services.
The new service, Command Centre, provides 360 degree data on meetings and enables IT staff to measure the real-time ROI of the service.
It has been in trials with select Australian customers since August and will become available to all Blue Jeans customers from the end of October 2014.
Blue Jeans Networks CCO, Stu Aaron, said the emergence of Cloud had dramatically changed the role of it.
“With Blue Jeans Command Centre, our goal is to provide service intelligence to the IT administrator to help them embrace the power of Cloud-based collaboration without sacrificing the visibility, measurement and controls they crave," he said.
While typical video and web conferencing services limit reports to a bare-bones set of historical data, Command Center gives administrators interactive graphs and detailed usage and quality metrics on both historical and live meetings, according to a company statement.
The real-time insights will arm IT staff with the data they need to better support their business users, increasing efficiency and driving ROI.
Aaron said there were two key constituents for the company's service: the business users who conduct millions of audio, video, and web conferences on the service every month, and the IT administrators who support them.
"Both constituents are critical to the successful enterprise-wide deployments we’ve seen," he said.
The key features include a deployment dashboard, real-time metrics, historical reports and and ROI calculator.
Naspers eCommerce, IT collaboration director, Michal Raczka, said the biggest benefit his company had seen was getting a 360 degree view of meetings.
“Understanding the where’s and whens are valuable, but knowing how to make meetings better is key to making our jobs easier and helping the company run better.”