Operational intelligence can reduce costs, increase efficiency and provide critical insights but it is yet to be widely adopted by Australian organisations, according to technology solutions provider, UXC Connect.
While business intelligence provides historical data which can be used to make future decisions, operational intelligence provides continuous data, directly linked to events as they occur so that decisions can be made proactively. It also includes digital intelligence, which is particularly useful as it enables real time visibility, analysis and insight across digital channels.
UXC Connect business manager - enterprise mobility and operational intelligence, Denise Carson, said, “All organisations need to ensure that their IT infrastructure is both robust and secure as well as primed to exploit emerging digital technologies, trends and preferences.
"The more organisations can anticipate in regard to technology, the more creatively they can use technology to gain operational and competitive advantage and deal with the challenge of escalating costs."
She said machine data represented a largely untapped source of information that could have a dramatic impact on cost reduction and operational efficiency.
There were many sources of machine data across organisations that can provide insight into issues, usage patterns and trends including wired and wireless networks, digital channels, mobile services, applications and servers, according to Carson.
Organisations have a diverse and distributed IT environment with technology often developed in silos to address a particular requirement. This means that IT teams are often viewing machine data using tools designed to provide a view of a particular infrastructure element or process.
“Operational intelligence breaks down these IT siloes and provides visibility across the whole infrastructure," Carson said. "This lets the organisation instantly access, tune and improve business and IT processes, identify security threats, highlight performance issues and spot emerging trends.”