Optus has deployed mobile developer 7’s mobile chat capability for the Optus mobile app.
The service allows Optus customers to chat with service staff via the telco’s app. 7 claims the service enables ‘chat agents’ to give personalised service to customers. The two companies have been partnered since 2007.
Optus managing director consumer sales, Rohan Ganeson, said 7 was assisting the telco with its digital transition.
"Optus is committed to providing a brilliant experience to our customers. The 7 solutions help Optus increase customer satisfaction and deliver innovative technology for customer service."
7 said its solution includes a Cloud-based platform that combines predictive analytics with real-time decisioning.