Optus Chat available on mobile

[24]7 developed app for customer support

Optus has deployed mobile developer [24]7’s mobile chat capability for the Optus mobile app.

The service allows Optus customers to chat with service staff via the telco’s app. [24]7 claims the service enables ‘chat agents’ to give personalised service to customers. The two companies have been partnered since 2007.

Optus managing director consumer sales, Rohan Ganeson, said [24]7 was assisting the telco with its digital transition.

"Optus is committed to providing a brilliant experience to our customers. The [24]7 solutions help Optus increase customer satisfaction and deliver innovative technology for customer service."

[24]7 said its solution includes a Cloud-based platform that combines predictive analytics with real-time decisioning.

Read More:

Join the ARN newsletter!

Error: Please check your email address.

Tags [24]7appsmobilitycustomer supportoptusmobile

More about Optus

Comments

Comments are now closed

 

Latest News

11:30AM
Rhipe acquires nSynergy for $25.35 million
04:38PM
Resellers are becoming MSPs: CA Technologies
04:32PM
Security not always a focus for virtualisation: Palo Alto Networks
04:27PM
Australians value DevOps: Rackspace
More News
03 Dec
DC Infrastructure Solutions Professional
04 Dec
DC Infrastructure Delivery Professional
16 Dec
DC Infrastructure Solutions Professional
17 Dec
DC Infrastructure Delivery Professional
View all events