Vocus cannot reconnect One Telecom, ONEseniors customers

Telco working with iPrimus to transition affected customers

Vocus Communications has confirmed it cannot reconnect One Telecom and ONEseniors customers affected by the court-ordered administration of iBoss International and One Telecom.

RELATED: Vocus cannot guarantee service reactivation for iBoss, One Telecom customers

Vocus said on Wednesday that is was in the process of "unravelling the complex supply arrangements and corporate structure."

The company issued an update earlier today, stating, "Due to the complexity of the web of companies of the previous owners and the lack of support of the other telecommunications suppliers (other than Telstra) it is not possible to get the user services back online."

"Rather than protract the uncertainty any further, regrettably we have to confirm that existing OneSeniors and OneTelecom services will not be reconnected. The only way for these services to be activated is for each customer to sign up for a new service."

Read more: UPDATED: Westpac re-signs Telstra and Optus for five years

Vocus said it aims to assist those affected, and has worked with Internet services provider (ISP), iPrimus to enable new services.

iPrimus has thus far set up a dedicated call centre for transitioning One Telecom and ONEseniors customers.

Vocus also said it has commenced contacting all customers by letter, email, phone, text messaging, and social media.

Read More:

FILL IN THE SURVEY - AND YOU COULD BE A WINNER: ARN wants to hear from YOU. Tell us how you run a successful business and you could win an adrenaline-fuelled adventure of your choice. COMPLETE THE ARN SURVEY.

Tags administrationsVocus CommunicationstelecomcourtOne TelecomTelstraTelecommunicationsiBoss InternationalservicesONEseniors

More about iPrimusTelstra Corporation

ARN Directory | Distributors relevant to this article

Comments

Comments are now closed

 
Computerworld
CIO
Techworld
CMO

Latest News

03:52PM
Illegal Autodesk costs Perth engineer $65,000
03:28PM
Chief Scientist’s STEM innovation focus gets ACS nod
12:24PM
Acronis buys BackupAgent promising complete Cloud backup
10:50AM
Hackett and Myer inject $5 million into BlueChilli
More News
08 Sep
ITIL Foundation (incl. Exam)
10 Sep
CPX 2014
10 Sep
IT Leaders Lunch
10 Sep
Drive greater returns from T&E with mobility - Sydney
View all events