Red Hat deploys ServiceNow in modernisation bid

Red Hat has consolidated its various tools for running IT workflows into a single system of record.

Open source solutions provider Red Hat has enlisted Cloud provider ServiceNow to deploy Software-as-a-Service in a modernisation drive.

With ServiceNow, Red Hat has consolidated its various tools for running IT workflows into a single system of record.

Red Hat’s legacy IT workflow tools had limited the overall effectiveness of IT to adapt, according to a company statement.

Running servers, storage and networking in-house had made it difficult to allocate resources when multiple change requests occurred simultaneously, and the tools were unable to provide visibility into resource utilisation.

As a result, IT staff lacked the means to avoid problems and resolve them quickly as they occurred.

Red Hat has since rolled out the ServiceNow IT Service Automation Suite and consolidated the management of incidents, problems and changes into a global cloud-based single system of record for IT.

IT now has better visibility into resource utilisation, and can allocate resources to support new projects that drive revenue.

Previously, implementing change could involve a six week programming effort that might cost tens of thousands of dollars.

Red Hat chief information officer, Lee Congdon, said the company's legacy product showed how difficult it was to run IT management servers internally.

"But now, we’re able to deliver services more effectively, more efficiently and more flexibly than if we were trying to set up IT service automation on premise.”

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