Macquarie Telecom to host BMC Remedy OnDemand in Intellicentre 2

Partnership intended to simplify Cloud migration

Business service management platform provider, BMC Software has entered into a partnership with Macquarie Telecom to capitalise on the increase in demand for Cloud-based services which cater for Australian data security and privacy regulations.

The agreement will see Macquarie Telecom host BMC’s Remedy OnDemand – an integrated Cloud-based, enterprise-class service management applications suite – in a brand new Intellicentre 2 data centre in North Ryde. The failover will be located in Canberra, which meets the requirements regarding geographic separation of redundant of backup systems.

Remedy OnDemand is based on the BMC Remedy IT Service Management Suite which natively integrates ITIL processes with service desk, incident, problem change, release, asset, services request and service level management. This promises to resolve business-critical incidents, reduced risk and enforce service level agreements without on-premise infrastructure or support requirements.

According to a statement from BMC, the intended outcome of the partnership is to simplify migration to the Cloud by giving customers the option to move from their existing IT services desk to the standardised, subscription-based Remedy OnDemand service.

Additionally, the company claims customers will realise rapid cost savings in IT service management, while providing greater flexibility and innovation via its differentiated mobile and social capabilities.

“This partnership with Macquarie Telecom is a big win for both companies,” BMC Software Australia and New Zealand (A/NZ), Korea and Japan sales vice-president, James Russell, said.

“Increasingly, customers are looking at the Cloud to reap the benefits it provides in terms of efficiencies and cost reductions, but at the same time their concern is data sovereignty. This new partnership will address both needs and is going to be a differentiator for both companies.”

2014 ARN Women in ICT Awards - Nominate Now!: Nominations have opened for WIICTA 2014 and will stay open until October 22. But don't be late, be among the first in and NOMINATE NOW!!!

Tags datacentremacquarie telecomCloudmigrationvendorTelcoBMC SoftwarevirtualisationTelecommunications

More about BMC Software AustraliaBMC Software AustraliaBMC Software AustraliaMacquarie Telecom

Comments

Comments are now closed

 

Latest News

03:25PM
Australian cloud services market to hit $4.55 billion
02:41PM
Interview: Brocade's new MD lays out SDN strategy
02:19PM
HDS entrusts A/NZ services business to former Dell executive
12:34PM
Epson looks to score with Asian Cup
More News
22 Oct
NewLease & Microsoft Technical Sessions
23 Oct
NewLease & Red Hat Breakfast Briefing (Sydney)
23 Oct
NewLease & Microsoft Technical Sessions
29 Oct
NewLease & Microsoft Technical Sessions
View all events