Macquarie Telecom to host BMC Remedy OnDemand in Intellicentre 2

Partnership intended to simplify Cloud migration

Business service management platform provider, BMC Software has entered into a partnership with Macquarie Telecom to capitalise on the increase in demand for Cloud-based services which cater for Australian data security and privacy regulations.

The agreement will see Macquarie Telecom host BMC’s Remedy OnDemand – an integrated Cloud-based, enterprise-class service management applications suite – in a brand new Intellicentre 2 data centre in North Ryde. The failover will be located in Canberra, which meets the requirements regarding geographic separation of redundant of backup systems.

Remedy OnDemand is based on the BMC Remedy IT Service Management Suite which natively integrates ITIL processes with service desk, incident, problem change, release, asset, services request and service level management. This promises to resolve business-critical incidents, reduced risk and enforce service level agreements without on-premise infrastructure or support requirements.

According to a statement from BMC, the intended outcome of the partnership is to simplify migration to the Cloud by giving customers the option to move from their existing IT services desk to the standardised, subscription-based Remedy OnDemand service.

Additionally, the company claims customers will realise rapid cost savings in IT service management, while providing greater flexibility and innovation via its differentiated mobile and social capabilities.

“This partnership with Macquarie Telecom is a big win for both companies,” BMC Software Australia and New Zealand (A/NZ), Korea and Japan sales vice-president, James Russell, said.

“Increasingly, customers are looking at the Cloud to reap the benefits it provides in terms of efficiencies and cost reductions, but at the same time their concern is data sovereignty. This new partnership will address both needs and is going to be a differentiator for both companies.”

2015 State of The IT Channel Survey : IT'S TIME!!! Fill in this year's State of the IT Channel Survey and be in the running to win great prizes. CLICK HERE

Join the ARN newsletter!

Error: Please check your email address.

Tags macquarie telecomdatacentremigrationCloudvendorTelcoBMC SoftwareTelecommunicationsvirtualisation

More about BMC Software AustraliaBMC Software AustraliaBMC Software AustraliaMacquarie Telecom

Show Comments
 

Latest News

Apr 24
Technology investment in SMEs set to escalate in 2015: Robert Half
Apr 24
Bulletproof increases focus on southern region in Australia with new senior hire
Apr 24
Hackers exploit Magento e-commerce vulnerability
Apr 24
EXCLUSIVE: Huawei and iCITA - a partnership cemented in the datacentre
More News
27 Apr
Disruptocon
27 Apr
Disruptocon
28 Apr
ESET Launch: Perth
28 Apr
Modern Customer Service Summit
View all events