Menu
Macquarie Telecom to host BMC Remedy OnDemand in Intellicentre 2

Macquarie Telecom to host BMC Remedy OnDemand in Intellicentre 2

Partnership intended to simplify Cloud migration

Business service management platform provider, BMC Software has entered into a partnership with Macquarie Telecom to capitalise on the increase in demand for Cloud-based services which cater for Australian data security and privacy regulations.

The agreement will see Macquarie Telecom host BMC’s Remedy OnDemand – an integrated Cloud-based, enterprise-class service management applications suite – in a brand new Intellicentre 2 data centre in North Ryde. The failover will be located in Canberra, which meets the requirements regarding geographic separation of redundant of backup systems.

Remedy OnDemand is based on the BMC Remedy IT Service Management Suite which natively integrates ITIL processes with service desk, incident, problem change, release, asset, services request and service level management. This promises to resolve business-critical incidents, reduced risk and enforce service level agreements without on-premise infrastructure or support requirements.

According to a statement from BMC, the intended outcome of the partnership is to simplify migration to the Cloud by giving customers the option to move from their existing IT services desk to the standardised, subscription-based Remedy OnDemand service.

Additionally, the company claims customers will realise rapid cost savings in IT service management, while providing greater flexibility and innovation via its differentiated mobile and social capabilities.

“This partnership with Macquarie Telecom is a big win for both companies,” BMC Software Australia and New Zealand (A/NZ), Korea and Japan sales vice-president, James Russell, said.

“Increasingly, customers are looking at the Cloud to reap the benefits it provides in terms of efficiencies and cost reductions, but at the same time their concern is data sovereignty. This new partnership will address both needs and is going to be a differentiator for both companies.”

Follow Us

Join the ARN newsletter!

Error: Please check your email address.

Tags macquarie telecomdatacentremigrationCloudvendorTelcoBMC SoftwareTelecommunicationsvirtualisation

Upcoming

Slideshows

IN PICTURES: Windows 10 Sydney launch

IN PICTURES: Windows 10 Sydney launch

Tech lovers and party-goers alike headed down to Mrs Macquarie's Chair to be part of the world-first Windows 10 Launch Party. The night featured a presentation by Microsoft Australia managing director, Pip Marlow, DJs, live demonstrations and digital artistry by Lister.

IN PICTURES: Windows 10 Sydney launch
In Pictures: User guide to Windows 10

In Pictures: User guide to Windows 10

If you’re going for an immediate upgrade to Windows 10 from your Windows 7 or Windows 8/8.1 computer, this guide will get you up to speed as quickly as possible.

In Pictures: User guide to Windows 10

iasset.com is a channel management ecosystem that automates all major aspects of the entire sales, marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.

Show Comments