Business service management platform provider, BMC Software has entered into a partnership with Macquarie Telecom to capitalise on the increase in demand for Cloud-based services which cater for Australian data security and privacy regulations.
The agreement will see Macquarie Telecom host BMC’s Remedy OnDemand – an integrated Cloud-based, enterprise-class service management applications suite – in a brand new Intellicentre 2 data centre in North Ryde. The failover will be located in Canberra, which meets the requirements regarding geographic separation of redundant of backup systems.
Remedy OnDemand is based on the BMC Remedy IT Service Management Suite which natively integrates ITIL processes with service desk, incident, problem change, release, asset, services request and service level management. This promises to resolve business-critical incidents, reduced risk and enforce service level agreements without on-premise infrastructure or support requirements.
According to a statement from BMC, the intended outcome of the partnership is to simplify migration to the Cloud by giving customers the option to move from their existing IT services desk to the standardised, subscription-based Remedy OnDemand service.
Additionally, the company claims customers will realise rapid cost savings in IT service management, while providing greater flexibility and innovation via its differentiated mobile and social capabilities.
“This partnership with Macquarie Telecom is a big win for both companies,” BMC Software Australia and New Zealand (A/NZ), Korea and Japan sales vice-president, James Russell, said.
“Increasingly, customers are looking at the Cloud to reap the benefits it provides in terms of efficiencies and cost reductions, but at the same time their concern is data sovereignty. This new partnership will address both needs and is going to be a differentiator for both companies.”