Enterprise Cloud company, ServiceNow, has unveiled its HR Service Automation application which intends to simplify the process of automating human resources case management.
The application manages the service relationships between HR and employees through an online storefront, similar to that used at home for purchasing personal goods and services.
The platform allows organisations to build custom applications and leverage one user interface, code base and data model to create a single system of record. This allows both IT and non-IT business units like HR to gain significant service delivery improvements through the use of self-service, social media, autoamted work flows, and service frameworks.
ServiceNow claims HR Service Automation ultimately eliminates the volumes of phone calls and email exchanges it takes for oganisations to execute HR service delivery and gives control and insight to HR management.
ServiceNow advanced automation and process workflow capabilities provide a single platform to evolve the IT service model to service domains inside and outside the enterprise for managing service relationships.
MetroPCS, a ServiceNow customer, previously used email as its preimary means of requests to HR, and claims the department was drowning in increasing volumes.
The company's application delivery and support manage, Nicole Tate, said, "With ServiceNow, we were able to automate the request and fulfill model for HR and streamline interactions for greatly enhanced productivity and responsiveness," which has allowed HR to understand its workload and manage it more effectively.