RES Software has opened an office in Sydney in a move to push into the Australian market, adopting a channel model to do so.
APAC regional director, Michael McGrath, said RES's launch into the Australian market is to leverage the “scope and size” of what an IT store can now deliver.
“It’s a really exciting time for us given this new and emerging space, which we don’t have any true direct competitors in terms of that overall vision,” he said.
McGrath said the RES store allows for provisioning of all services that workers needs to do their job from day one.
"Today you might send an email or make a call to the helpdesk and hope for a response," he said.
“Our offering helps to automate a lot of that repetitive delivery of IT services.”
Challenging IT environment
With the increase of consumerisation of IT and BYOD, McGrath said managing that has become a challenge for IT administrators.
“Everyone is bringing new devices and wanting new apps, so it is as challenging as it has ever been for IT departments,” he said.
McGrath said IT managers are under pressure these days to try and achieve outcomes will minimising costs, even as complexity is “going through the roof.”
RES offers a workspace virtualisation solution designed to "help reduce the complexity and costs" of this for businesses, as well as improving the experience for end users.
“They can use whatever device they want, and they can run any application that makes sense,” McGrath said.
At the same time, certain parameters, based on context in terms of where the user is, are taken into account to help manage any complexity.
“They may be travelling in Asia in a Wi-Fi café, so they would only have access to certain information because of the potential security conflicts that may present,” McGrath said.
Patrick Budmar covers consumer and enterprise technology breaking news for IDG Communications. Follow Patrick on Twitter at @patrick_budmar.