New NEC service looks to simplify UC&C

Cisco-based Cloud Collaboration

NEC Australia is looking to simplify unified communications and collaboration (UC&C) enablement for businesses under a hybrid on-premise and Cloud deployment model with the launch of NEC Cloud Collaboration.

The Cloud Collaboration is an Australian-hosted service promising local SME, enterprise and government customers a flexible approach to business transformation with pay-as-you-go pricing.

Built on the Cisco Hosted Collaboration Solution platform, the Cloud Collaboration Cloud application portfolio includes solutions for telephony and voice, video and we conferencing, mobile devices, presence, chat and instant messaging, and contact centres.

“With NEC Australia’s Cloud Collaboration, Australian customers can selectively migrate capabilities to the Cloud, gradually migrating services when and where it suits customers’ business needs,” NEC Australia communications solutions executive general manager, Steve Blunt, said.

“The new service provides customers with the option to ramp-up capacity and capabilities as they are required, and also provides an alternative to the high upfront costs, capital investments and often costly integration work associated with on-premise deployments.”

NEC Australia said that for the past decade, UC&C has helped foster better workforce collaboration by integrating the user experience across voice, video, data and mobile communication channels. Despite the potential for UC&C to improve business processes, its adoption among Australian organisations remains below 10 per cent, according to research by research firm, Telsyte.

Existing on-premise architectures have posed major obstacles to UC&C adoption in Australian businesses. With UC&C capabilities often sold as ‘add-ons’ to a regular IP-PABX or as a completely new system that requires the old system to be replaced, the upgrade path has been seen as too complex or too costly.

However, the availability of robust cloud deployment solutions, backed by local migration and integration expertise is set to change the existing Australian UC&C landscape, which today is dominated (79 per cent) by on-premise only deployments. Cloud-based delivery provides an opportunity to overcome the implementation and integration challenges of monolithic UC&C upgrade projects.

“Telsyte believes the Cloud delivery model represents the best opportunity for UC to become a mainstream business service. As Cloud services mature, UC will become much closer to what people expect from business communications, rather than a premium add-on,” Telsyte senior analyst, Rodney Gedda, said.

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