Off-shore Cloud solution helped the business globalise: Orica

Mining gear provider adopted a Cloud based IT automation solution to modernise the company

Adopting a Cloud solution based overseas enabled Orica to globalise, accoding to global IT infrastructure and operations manager, Hubert van Dalen.

The mining gear provider was looking to move to a Cloud based automation solution as part of a push to improve its IT performance.

“We had a system in Australia that was relatively mature and built over the last 15 years, but the other regions did not want to use it and complained that it was too slow,” Dalen said.

After that, Dalen said he began to look at an alternative platform to improve the company’s IT processes.

Gartner’s models were used to see which on-premise and Cloud based models were available, as well as the advantages and disadvantages of each one, and then alternative Cloud platforms were investigated.

After using ServiceNow, an IT service management software provider, for an implementation with GlobalFoundaries, an independent semiconductor foundry, Dalen said the decision was made to use the solution for Orica.

“For that price point and the standardisation that would come with it, we felt we would make a big leap,” he said.

Going global

Dalen said the decision to go with ServiceNow was closely connected with Orica’s decision to globalise last year.

“The solution would not run from Australia, which would help us with a cultural change,” he said.

“This would signal that the organisation is changing and all the decisions are not coming just from Australia, and that we are doing things globally.”

Dalen adds that company only had a short time frame to move onto the new platform, so negotiations with ServiceNow were carried out quickly.

“The initial development was ready in a few days, and we went live with the first processes this year,” he said.

Patrick Budmar covers consumer and enterprise technology breaking news for IDG Communications. Follow Patrick on Twitter at @patrick_budmar.

More about: Gartner, IDG, IDG Communications, IDG Communications, IDG Communications, Orica, ServiceNow
Comments are now closed.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: mining industry, Hubert Van Dalen, ServiceNow, Orica, Cloud
Get exclusive access to ARN's news, research and invitation only events.
ARN Distributor Directory
ARN Vendor Directory
Microsites

iAsset is a channel management ecosystem that automates all major aspects of the entire sales,marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.

 

Latest News

Apr 17
Splunk exec defects to tech disruptor Elasticsearch
Apr 17
JCurve acquisition to boost telco play following $A2.5m capital raising
Apr 17
Vodafone tackles FIFA World Cup with $5 roaming in Brazil
Apr 17
Kim Dotcom says he's set to get assets back
More News
24 Apr
The China Healthcare ICT Conference 2014
05 May
CeBIT Australia 2014
06 May
Oracle Day 2014 - Across 2 Cities
06 May
Oracle Day 2014 - Across 2 Cities
View all events