Communications Alliance updates TCP Code guidance notes

Announces key guidance on how telcos can comply with new requirements to notify customers about monthly usage

Australian telecommunications industry body, Communications Alliance, has announced key guidance on how the telecommunications industry can comply with new requirements to notify customers about their monthly usage.

The upgraded usage notification and complaint handling requirements form part of the upgraded Telecommunications Consumer Protections (TCP) Code, which was created by Communications Alliance and stakeholders, and registered by the Australian Communications and Media Authority (ACMA) late last year.

From September 1, large service providers will be required to provide usage notifications to residential customers who are using included-value mobile plans and Internet post-paid plans with an included data allowance and where the plan was introduced to the market after March 1, 2012.

Similar requirements will be placed on small providers from September 1, 2014, although many providers have already, or are in the midst of introducing the notification system in advance of the deadlines.

The usage notifications are required where the customer has reached 50 per cent, 85 per cent and 100 per cent of their monthly included allowance or expenditure, and must be sent no later than 48 hours after the customer has reached those usage points.

Communications Alliance CEO, John Stanton, said the notifications were an important tool for the industry to help customers manage their monthly spend and avoid unexpectedly high bills.

“The Code is already having a positive effect on the consumer experience, as evidenced by a reduction of more than 20 per cent in complaints to the industry ombudsman since its introduction,” he said.

Tags TCP codeGuidanceCommunications AllianceTelcoservice providersnotificationsACMATelecommunications

Comments

Comments are now closed

 

Latest News

04:04PM
Tech Mahindra acquires Lightbridge Communications for US$240 million
03:11PM
Data#3 predicts "solid" growth in first half
02:53PM
Spanning partners with Fronde
02:01PM
Simon Hackett joins Redflow
More News
25 Nov
GovInnovate Summit
03 Dec
DC Infrastructure Solutions Professional
04 Dec
DC Infrastructure Delivery Professional
16 Dec
DC Infrastructure Solutions Professional
View all events