EDGE 2015 is starting in

Find out more EDGE 2015
Menu
Communications Alliance updates TCP Code guidance notes

Communications Alliance updates TCP Code guidance notes

Announces key guidance on how telcos can comply with new requirements to notify customers about monthly usage

Australian telecommunications industry body, Communications Alliance, has announced key guidance on how the telecommunications industry can comply with new requirements to notify customers about their monthly usage.

The upgraded usage notification and complaint handling requirements form part of the upgraded Telecommunications Consumer Protections (TCP) Code, which was created by Communications Alliance and stakeholders, and registered by the Australian Communications and Media Authority (ACMA) late last year.

From September 1, large service providers will be required to provide usage notifications to residential customers who are using included-value mobile plans and Internet post-paid plans with an included data allowance and where the plan was introduced to the market after March 1, 2012.

Similar requirements will be placed on small providers from September 1, 2014, although many providers have already, or are in the midst of introducing the notification system in advance of the deadlines.

The usage notifications are required where the customer has reached 50 per cent, 85 per cent and 100 per cent of their monthly included allowance or expenditure, and must be sent no later than 48 hours after the customer has reached those usage points.

Communications Alliance CEO, John Stanton, said the notifications were an important tool for the industry to help customers manage their monthly spend and avoid unexpectedly high bills.

“The Code is already having a positive effect on the consumer experience, as evidenced by a reduction of more than 20 per cent in complaints to the industry ombudsman since its introduction,” he said.

EDGE 2015:: For all the latest on EDGE 2015 including the keynote speakers visit the EDGE mini-site now

2015 ARN ICT Industry Awards: Nominations for the 2015 ARN ICT Industry Awards close on June 26. NOMINATE NOW!!!

Follow Us

Join the ARN newsletter!

Error: Please check your email address.

Tags GuidanceTCP codeCommunications Alliancenotificationsservice providersTelcoACMATelecommunications

Upcoming

Slideshows

In Pictures: Robots that cook, clean, sing and dance
Tech Hive

In Pictures: Robots that cook, clean, sing and dance

Cooking, learning language and doing the laundry are a few of the human skills demonstrated by.real humanoid bots featured in the National Geographic movie Robots.

In Pictures: Robots that cook, clean, sing and dance
IN PICTURES: OKI Data Australia partner event (+10 photos)
Business Products

IN PICTURES: OKI Data Australia partner event (+10 photos)

OKI recently hosted its ChannelOne dealer forum for its executive series channel partners to get together and learn about the company's new high-performance ES8400 A3 multifunction series printers. After a welcome and business overview from OKI Data Australia managing director, Dennie Kawahara, delegates were given a comprehensive overview of the new product, as well as an update on the latest marketing initiatives and software solutions, before being treated to live demos and a product showcase. Partners were also given a preview of OKI’s upcoming A3 digital LED white toner printer. With more than 60 delegates attending from all over the country, the day concluded with dinner at Casa Ristorante Italiano in Sydney and several delegates also participated in a friendly game of golf the following morning.

IN PICTURES: OKI Data Australia partner event (+10 photos)

iasset.com is a channel management ecosystem that automates all major aspects of the entire sales, marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.

Show Comments