Communications Alliance updates TCP Code guidance notes

Announces key guidance on how telcos can comply with new requirements to notify customers about monthly usage

Australian telecommunications industry body, Communications Alliance, has announced key guidance on how the telecommunications industry can comply with new requirements to notify customers about their monthly usage.

The upgraded usage notification and complaint handling requirements form part of the upgraded Telecommunications Consumer Protections (TCP) Code, which was created by Communications Alliance and stakeholders, and registered by the Australian Communications and Media Authority (ACMA) late last year.

From September 1, large service providers will be required to provide usage notifications to residential customers who are using included-value mobile plans and Internet post-paid plans with an included data allowance and where the plan was introduced to the market after March 1, 2012.

Similar requirements will be placed on small providers from September 1, 2014, although many providers have already, or are in the midst of introducing the notification system in advance of the deadlines.

The usage notifications are required where the customer has reached 50 per cent, 85 per cent and 100 per cent of their monthly included allowance or expenditure, and must be sent no later than 48 hours after the customer has reached those usage points.

Communications Alliance CEO, John Stanton, said the notifications were an important tool for the industry to help customers manage their monthly spend and avoid unexpectedly high bills.

“The Code is already having a positive effect on the consumer experience, as evidenced by a reduction of more than 20 per cent in complaints to the industry ombudsman since its introduction,” he said.

2015 State of The IT Channel Survey : IT'S TIME!!! Fill in this year's State of the IT Channel Survey and be in the running to win great prizes. CLICK HERE

Join the ARN newsletter!

Error: Please check your email address.

Tags GuidanceTCP codeCommunications Alliancenotificationsservice providersTelcoACMATelecommunications

Show Comments
 

Latest News

02:40PM
Raiders change strip to support cancer research
01:01PM
Chromebook sales up 27 per cent to 7.3 million units: Gartner
11:50AM
Federal Government foreshadows changes to spectrum pricing and allocation
11:33AM
Seventy per cent of Australian small businesses predict growth in year ahead
More News
26 May
IM Experience, Brisbane
26 May
SplunkLive! Brisbane
26 May
Entrepreneurial Marketing - Innovative Thinking to Create or Re-Invigorate your ...
26 May
D-Link IP Surveillance Training and Certification
View all events