Cloud computing and UC technologies still underutilised: NSC Group

Claims technologies are vital to retain customer and employee loyalty

Many Australian companies continue to underutilise Cloud computing and Unified Communication (UC) technologies, according to NSC Group executive chairman and founder, Craig Neil.

He was speaking at the launch of the NSC Group’s 2013 Business Collaboration Summit, due to take place on July 24 in Sydney.

Neil claimed Aussie businesses need to better incorporate Cloud computing and UC technologies into their businesses if they are to retain customer and employee loyalty.

“Cloud technologies have been a game changer for the UC sector, and the channels with which businesses can connect with customers has grown significantly as a result," he said.

“Unfortunately, many Australian companies are yet to fully understand the true benefits which a greater understanding and utilisation of the Cloud can provide.”

Neil claimed there is a huge opportunity for local companies to maximise the latest Cloud and UC advancements to quickly improve their customer contact strategies. He also highlighted the need for companies to have the right technologies and infrastructures to communicate with customers and increase collaboration amongst employees, or be quickly left behind.

“While in the past these processes may have been expensive to set up, businesses can now implement these in a cost effective manner with minimal difficulty," Neil said. “And with customers getting used to more instantaneous and ongoing interactions with businesses, The bar has been raised for employee and customer expectations, and businesses who don’t match these will be quickly left behind.”

2014 ARN Women in ICT Awards - Nominations close October 27!: Nominations have opened for WIICTA 2014 and will stay open until October 27. But don't be late, be among the first in and NOMINATE NOW!!!

Tags unified communicationstrendsCloudNSC Groupcloud computing

More about NSC GroupNSC Group

Comments

Comments are now closed

 
Computerworld
CIO
Techworld
CMO

Latest News

02:05PM
20th Century Fox deploys HP Moonshot servers
01:27PM
Adobe begins encrypting user data collected from Digital Editions app
12:17PM
St George turns on fingerprint login for Apple iOS Internet banking
12:01PM
DDoS attacks skyrocket: Akamai State of Internet Report
More News
29 Oct
NewLease & Microsoft Technical Sessions
30 Oct
Ovum 2020 Telecoms Summit
30 Oct
NewLease & Microsoft Technical Sessions
05 Nov
vForum 2014
View all events