Cloud computing and UC technologies still underutilised: NSC Group

Claims technologies are vital to retain customer and employee loyalty

Many Australian companies continue to underutilise Cloud computing and Unified Communication (UC) technologies, according to NSC Group executive chairman and founder, Craig Neil.

He was speaking at the launch of the NSC Group’s 2013 Business Collaboration Summit, due to take place on July 24 in Sydney.

Neil claimed Aussie businesses need to better incorporate Cloud computing and UC technologies into their businesses if they are to retain customer and employee loyalty.

“Cloud technologies have been a game changer for the UC sector, and the channels with which businesses can connect with customers has grown significantly as a result," he said.

“Unfortunately, many Australian companies are yet to fully understand the true benefits which a greater understanding and utilisation of the Cloud can provide.”

Neil claimed there is a huge opportunity for local companies to maximise the latest Cloud and UC advancements to quickly improve their customer contact strategies. He also highlighted the need for companies to have the right technologies and infrastructures to communicate with customers and increase collaboration amongst employees, or be quickly left behind.

“While in the past these processes may have been expensive to set up, businesses can now implement these in a cost effective manner with minimal difficulty," Neil said. “And with customers getting used to more instantaneous and ongoing interactions with businesses, The bar has been raised for employee and customer expectations, and businesses who don’t match these will be quickly left behind.”

Tags unified communicationstrendsCloudNSC Groupcloud computing

More about NSC GroupNSC Group

Comments

Comments are now closed

 

Latest News

Oct 31
Over a quarter of Australians won’t bank on their mobile: Kaspersky
Oct 31
HDS A/NZ Partner Summit 2014 in Noosa (+15 photos)
Oct 31
The Google shakeup continues: Andy Rubin is out
Oct 31
Impact Systems boss wants to buy 10 resellers
More News
05 Nov
LIVE Webcast: Lessons Learned from the Biggest Security Breaches
05 Nov
vForum 2014
10 Nov
Ascom Myco Launch Event
11 Nov
DCIM Certified Solutions Professional
View all events