Menu
Vodafone waves goodbye to 3

Vodafone waves goodbye to 3

The 3 brand will be abolished from August 30

Comments

Vodafone will be abolishing the 3 brand from August 30 and is giving customers three months to move off the service.

Vodafone director of customer care, Cormac Hodgkinson, said the closure of the 3 brand and the end of its roaming agreement with Telstra in June, finalises the 3-Vodafone merger and marked a new era for VHA.

“We really appreciate the loyalty our 3 customers have shown over the years and we know many will be sad to say goodbye, as will many members of our team at Vodafone Australia who have been with the company since the beginning,” Hodgkinson, said.

3 customers have been using the Vodafone network since August last year, and will now be required to pick up a new Vodafone SIM and plan, to continue using the same handset and number.

The telco stated it will contact 3 customers directly in the coming weeks to see if they need help making the switch to Vodafone, including the 1 percent of remaining 3 customers who will be significantly impacted by the end of the Telstra roaming agreement.

“Vodafone has worked hard over the past three years to ensure our communications with customers are honest, open and timely. We are really looking forward to welcoming our remaining 3 customers over to Vodafone,” he said.

3 and Vodafone merged in 2009, creating Vodafone Hutchison Australia (VHA). At this time, it was announced that the two brands would create a single network under the global Vodafone brand, allowing VHA to avoid doubling up on billing systems, support processes and enabling a more consistent customer experience.

Last week, Vodafone announced a network expansion program, adding to mobile coverage.

Follow Us

Join the ARN newsletter!

Error: Please check your email address.

Tags Vodafone-Three mergerVodafone

Upcoming

Slideshows

IN PICTURES: Windows 10 Sydney launch

IN PICTURES: Windows 10 Sydney launch

Tech lovers and party-goers alike headed down to Mrs Macquarie's Chair to be part of the world-first Windows 10 Launch Party. The night featured a presentation by Microsoft Australia managing director, Pip Marlow, DJs, live demonstrations and digital artistry by Lister.

IN PICTURES: Windows 10 Sydney launch
In Pictures: User guide to Windows 10

In Pictures: User guide to Windows 10

If you’re going for an immediate upgrade to Windows 10 from your Windows 7 or Windows 8/8.1 computer, this guide will get you up to speed as quickly as possible.

In Pictures: User guide to Windows 10

iasset.com is a channel management ecosystem that automates all major aspects of the entire sales, marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.

Show Comments