Menu
Consumer awareness of TIO grows in Australia

Consumer awareness of TIO grows in Australia

Awareness grows from 36 per cent in 2008 to 57 per cent in 2012

Awareness of the Telecommunications Industry Ombudsman (TIO) has increased by almost 60 per cent over the past four years, according to a study by the telco body.

The study, which surveyed 1000 consumers in late 2012, found that 57 per cent of respondents were aware of the TIO, as compared to 36 per cent in 2008.

Ombudsman, Simon Cohen, stressed the importance of consumers knowing about the TIO if they are to use its services.

“Increased awareness of the TIO improves our effectiveness and makes TIO services available to more Australians,” he said.

He also said that there has been a 1.4 per cent increase in new complaints to the TIO between October and December 2012, as compared to the previous quarter – in all 38,287 new complaints were received. When compared to the same time in 2011, new complaints decreased 20.3 per cent. Complaints about billing, customer service, complaint handling, credit management and contracts have all substantially decreased over the last year, Cohen said.

“It is positive to see substantially fewer new complaints than 12 months ago. Fewer customer service and billing issues in particular suggest consumers have found it easier to resolve common telco complaints during 2012,” he said.

Follow Us

Join the ARN newsletter!

Error: Please check your email address.

Tags complaintstioOmbudsmanTelecommunications

Upcoming

Slideshows

IN PICTURES: Windows 10 Sydney launch

IN PICTURES: Windows 10 Sydney launch

Tech lovers and party-goers alike headed down to Mrs Macquarie's Chair to be part of the world-first Windows 10 Launch Party. The night featured a presentation by Microsoft Australia managing director, Pip Marlow, DJs, live demonstrations and digital artistry by Lister.

IN PICTURES: Windows 10 Sydney launch
In Pictures: User guide to Windows 10

In Pictures: User guide to Windows 10

If you’re going for an immediate upgrade to Windows 10 from your Windows 7 or Windows 8/8.1 computer, this guide will get you up to speed as quickly as possible.

In Pictures: User guide to Windows 10

iasset.com is a channel management ecosystem that automates all major aspects of the entire sales, marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.

Show Comments