Consumer awareness of TIO grows in Australia

Awareness grows from 36 per cent in 2008 to 57 per cent in 2012

Awareness of the Telecommunications Industry Ombudsman (TIO) has increased by almost 60 per cent over the past four years, according to a study by the telco body.

The study, which surveyed 1000 consumers in late 2012, found that 57 per cent of respondents were aware of the TIO, as compared to 36 per cent in 2008.

Ombudsman, Simon Cohen, stressed the importance of consumers knowing about the TIO if they are to use its services.

“Increased awareness of the TIO improves our effectiveness and makes TIO services available to more Australians,” he said.

He also said that there has been a 1.4 per cent increase in new complaints to the TIO between October and December 2012, as compared to the previous quarter – in all 38,287 new complaints were received. When compared to the same time in 2011, new complaints decreased 20.3 per cent. Complaints about billing, customer service, complaint handling, credit management and contracts have all substantially decreased over the last year, Cohen said.

“It is positive to see substantially fewer new complaints than 12 months ago. Fewer customer service and billing issues in particular suggest consumers have found it easier to resolve common telco complaints during 2012,” he said.

2014 ARN Women in ICT Awards - Nominations close October 27!: Nominations have opened for WIICTA 2014 and will stay open until October 27. But don't be late, be among the first in and NOMINATE NOW!!!

Tags complaintstioOmbudsmanTelecommunications

1 Comment

thewizardoz

1

The TIO is a toothless tiger and all ISPs know it! I have dealt with the TIO a number of times over the past 20 years and found them totally useless. I have never heard of any consumers who have had a result in their favour from the TIO. Complete waste of taxpayers money.

Comments are now closed

 

Latest News

Oct 24
20th Century Fox deploys HP Moonshot servers
Oct 24
Adobe begins encrypting user data collected from Digital Editions app
Oct 24
St George turns on fingerprint login for Apple iOS Internet banking
Oct 24
DDoS attacks skyrocket: Akamai State of Internet Report
More News
29 Oct
NewLease & Microsoft Technical Sessions
30 Oct
Ovum 2020 Telecoms Summit
30 Oct
NewLease & Microsoft Technical Sessions
05 Nov
vForum 2014
View all events