Menu
TCP code takes effect

TCP code takes effect

Better information for telco customers under TCP code requirements

The new Telecommunications Consumer Protections (TCP) Code has gone into effect, requiring all Australian service providers to give customers a standardised format “Critical Information Summary” (CIS).

The CIS outlines everything Australian consumers need to make an informed purchase, and/or to readily compare offers from different providers.

In addition, new billing requirements also take effect, meaning that all telecommunications bills for included-value products must now list the total billed amount for each of the two previous billing periods.

Primary telecommunications industry body, Communications Alliance’s CEO, John Stanton, said the new requirements were part of the progressive implementation of upgraded consumer protections following the registration of the new TCP Code by the Australian Communications and Media Authority (ACMA) in 2012.

“Many service providers have taken the initiative to introduce CIS ahead of the Code schedule. This improved information flow is helping customers better understand what they are buying and is contributing to the strong recent falls in complaints to the industry Ombudsman,” Stanton said.

As of April 1, all providers are required to attest to a new, independent code monitoring body, Communications Compliance, that they are compliant with the TCP Code or submit an action plan detailing how they will become compliant.

Follow Us

Join the ARN newsletter!

Error: Please check your email address.

Tags compliancecodeCIScommunicationsCommunications AlliancebillingTelecommunicationsTCP

Slideshows

IN PICTURES: ARN Emerging Leaders Think Tank, Sydney (+40 photos)

IN PICTURES: ARN Emerging Leaders Think Tank, Sydney (+40 photos)

Twenty-one industry leaders came together with ARN staff for an Emerging Leaders Think Tank, held at The Bottle Shop in Sydney​. The aim of the planning session was to develop a compelling program for high potential leaders in the Australian ICT industry.​ Over two hours of strong debate a core line of thought evolved which will form the basis of the Emerging Leaders Forum to be held on May 17 in Sydney. Photos by MARIA STEFINA.

IN PICTURES: ARN Emerging Leaders Think Tank, Sydney (+40 photos)

iasset.com is a channel management ecosystem that automates all major aspects of the entire sales, marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.

Show Comments