Menu
Medibank deploys HP BSM software

Medibank deploys HP BSM software

Agreement to enhance availability for key customer service offerings

Private health insurance and solutions provider, Medibank, has signed a deal to deploy HP Software to enhance service availability for its online member services platform and smartphone application.

Medibank approached HP with the need for a scalable IT monitoring solution to enable proactive, rapid issue detection and problem solving to minimise disruption to customers.

Its existing underlying IT system was under significant pressure as a result of a demand spike for both its online and mobile services.

Medibank decided to deploy HP’s Business Service Management (BSM) software, which has been integrated into its existing IT environment, enables monitoring of service health, applications, infrastructure, and network performance from one management console.

“With HP BSM software, we can better anticipate any potential IT problems,” Medibank architecture, design and security general manager, Cornel Viljoen, said. “This ensures that our service platforms are continuously available to our customers, ultimately increasing their satisfaction.”

As a result of the implementation, Medibank has been able to maintain both its online and mobile presence by proactively measuring and managing IT systems against agreed business service level agreements.

HP Diagnostics has allowed it to identify and isolate bottlenecks, which has enabled improvements in application stability, therefore reducing disruptions to business operations and customers.

In addition, Medibank’s IT team has achieved greater visibility into how the organisations’ monitored environments are operating. It can see transactions from the user’s point of view, and pinpoint issues accurately by simulating business transactions for predictable measurement.

Follow Us

Join the ARN newsletter!

Error: Please check your email address.

Tags agreementdeploymentHP softwareBusiness Service Management (BSM)mobileehealthMedibankprivate healthmonitoringapp

Upcoming

Slideshows

IN PICTURES: Windows 10 Sydney launch

IN PICTURES: Windows 10 Sydney launch

Tech lovers and party-goers alike headed down to Mrs Macquarie's Chair to be part of the world-first Windows 10 Launch Party. The night featured a presentation by Microsoft Australia managing director, Pip Marlow, DJs, live demonstrations and digital artistry by Lister.

IN PICTURES: Windows 10 Sydney launch
In Pictures: User guide to Windows 10

In Pictures: User guide to Windows 10

If you’re going for an immediate upgrade to Windows 10 from your Windows 7 or Windows 8/8.1 computer, this guide will get you up to speed as quickly as possible.

In Pictures: User guide to Windows 10

iasset.com is a channel management ecosystem that automates all major aspects of the entire sales, marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.

Show Comments