LogMeIn unveils customer care solution for operators, OEMs

Click2Fix provides alerts and guidance for frontline customer care representatives

Cloud-based solutions provider, LogMeIn, has unveiled a new mobile customer service extension for its Rescue solution which aims to accelerate problem resolution and reduce cost for businesses.

LogMeIn Rescue is the company’s flagship mobile remote support and customer care offering.

The extension, named LogMeIn Rescue Click2Fix, gives frontline customer service representatives the ability to diagnose and resolve common Android and iOS device issues without the need to escalate matters to technical staff.

LogMeIn customer care products vice-president, Kevin Bardos, said, “…with this new extension of Rescue, we’re seeking to give operators and original equipment manufacturers (OEMs) a new way to deliver mobile support that benefits the end-customer and customer service team.”

Designed to be used on the first point of contact with a customer service team, the offering allows representatives to, with the mobile subscriber’s permission, remotely connect to a smartphone or tablet in order to receive diagnostics alerts on things like firmware, potentially harmful apps, malware, and battery checks.

Once the alerts are received, representatives are offered guidance and a variety of quick fix options which can be used to verbally assist subscribers.

LogMeIn said as a result, “operators and OEMs can boost mobile customer satisfaction, while reducing use of costly support channels and processes.”

LogMeIn Rescue Click2Fix is available upon request to all LogMeIn Rescue customers using Rescue’s mobile capabilities.

Businesses interested in the Rescue product can purchase it via LogMeIn’s web site for $1188 for a single, one-year subscription. Support for smartphones can be added for a further $768.

CHANNEL CHOICE: Vote Now for your favourite in the three categories: Vendor, Distributor and Reseller. Voting closes August 8.

Tags oemiosBring-Your-Own-Device (BYOD)Androidlogmeincall centreappcustomer serviceAppleoperatorGooglemobilityCloud

More about LogMeInLogMeIn

ARN Directory | Distributors relevant to this article

Comments

Comments are now closed

 

Latest News

10:45AM
Vodafone relying on high-value subscribers amid 137,000 customer loss
10:03AM
Brocade kitting the Australian Genome Research Facility for Big Data
09:27AM
Anchor goes Openstack to boost retail website performance
09:23AM
Adobe: Class division emerging in website design
More News
23 Jul
Dell Connected Security: Listen to what the experts have to say about security
24 Jul
The Rise of the Challenger Marketer
24 Jul
Veeam’s Crazy 8 Roadshow
24 Jul
Executive Sales Breakfast Briefing
View all events