NEC Australia has announced plans for the year ahead, aiming to transform its business from a largely proprietary communications solutions company to a top tier, end-to-end IT and communications solutions and services company.
It said its priorities involve driving IT solutions development and multi-vendor ICT services growth in 2013. NEC Australia plans to grow its IT solutions development business, particularly customer experience and mobility solutions, as well as increase vendor partnerships to expand its multi-vendor communications and IT solutions and services capabilities to manage complex ICT environments.
“With our recent shift to IT services, our greater focus is on meeting customer needs throughout their business lifecycles and the enhancement of our partner ecosystems delivering multi-vendor capabilities,” NEC Australia executive general manager of unified communications solutions, Steve Blunt, said.
According to Blunt, Australian businesses are demanding more tailored ICT solutions to deliver and support business requirements.
As a result of the increasing take-up and greater demand for individualised business applications, the company has identified this as a focus area in the market and is investing heavily into its applications development services.
The company will also be investing in customer experience solutions.
It aims to develop digital marketing solutions to help customers communicate aligned and timely messages to staff and customers and address concerns about security or management of individuals with identity management solutions. Some of NEC Australia's other plans include:
- Becoming a member of the Authorised Apple Systems Integrator community, offering the capability to deliver enterprise solutions with mobile functionality using Apple products
- An expanded partnership with Microsoft, to include Microsoft Lync integration capability
- To build on the global Cisco/NEC alliance locally with Cisco Gold Partner certification in Australia