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Gomez heads Interactive Intelligence’s CaaS business

Gomez heads Interactive Intelligence’s CaaS business

Appointed to lead communications-as-a-service sales

IP business communications solutions provider, Interactive Intelligence (II), has appointed Mervyn Gomez as communications-as-a-service (CaaS) sales executive, based in Sydney.

II’s CaaS provides Cloud-based communications applications for contact centres and enterprises, along with flexible deployment model for migrating between Cloud, premise and hybrid configurations. Features include most of the vendor’s premise-based functionality: IVR, multichannel routing, quality monitoring, outbound predictive dialling, customer feedback surveys, unified messaging, and conferencing.

Gomez will be in charge of the commercial and technical disciplines of II’s CaaS offering, including sales and operational projects across Australia and New Zealand (A/NZ).

“Gomez’s appointment signifies the rapid growth the local business has encountered over the last couple of years and solidifies our increased commitment towards our ever-expanding customer base in this area,” II A/NZ and the Pacific managing director, Brendan Maree, said.

Before II, Gomez spent four years at Sony Mobile Communications as pre-sales consultant, technical account manager, and product manager.

He has also worked for LG Electronics as technical sales engineer, where he was responsible for software testing, product development, and supporting new business tenders.

Additionally, Gomez’s career includes stints at Telstra and Dell.

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Tags appointmentCommunications-as-a-Service (CaaS)interactive intelligenceIP

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