Financial services company, Everence, has signed a deal with automation solutions provider, Cincom Systems, to help it simplify its document communications processes, tapping the latter's Eloquence product.
Everence will use Eloquence’s enterprise scalability across its multiple business lines through integration with its legacy enterprise systems, including Hyland Software’s OnBase, and potentially Microsoft’s SharePoint and Dynamics CRM in the future.
“With the announcement to discontinue support for our existing iStream Publisher (formerly Calligo) solution from Oracle, we knew it was time to search for a new customer communications solution,” Everence chief information officer (CIO), Steve Kaufman, said.
Everence anticipates a rapid deployment that includes a migration of existing templates from the iStream Publisher repository to Cincom Eloquence. It also presumes integration with its existing infrastructure and applications that will yield improvements in the speed of template development, testing, and approval.
In addition, Everence expects improvements in member satisfaction derived from Eloquence’s interface that helps member services representatives generate error-free, personalised document communications in real-time and deliver them according to each customer’s unique preference either print or electronic.