Updated: Optus and Telstra work to restore telco services in Queensland

Optus says there are some coverage holes that technicians are fixing

Telstra and Optus are working on restoring telecommunications services in flood affected areas in Queensland.

Optus said as of 9am today, the mobile network was operating in all major centres in Queensland and northern NSW including mobile and fixed broadband services.

3G and 2G mobile and fixed broadband services are available in Cairns, Townsville, Rockhampton, Mackay, Gladstone, Gympie and Sunshine Coast.

Optus said more sites were restored overnight, but there are a limited number of mobile outages across Central and South East Queensland regions due to power and transmission failures.

The Optus mobile network in Bundaberg, Maryborough and Rockhampton, were currently operating as normal with generators deployed and the Optus network team are monitoring the areas as a priority due to the current flood situation.

Optus said it will also provide assistance to other telecommunications providers in restoring services in the region.

“Optus technicians have been working overnight to restore services and as power returns, a number of Optus fixed voice and broadband customers in Brisbane and Ipswich areas will begin to see services reinstated,” Optus Queensland director, Sam Kennedy, said in a statement.

“While the majority of the network is operational, there will be some coverage holes which our technicians are working to repair, so we’re asking customers to be patient if they are unable to receive coverage.”

Optus has a number of financial assistance processes in place to support its customers. It will also be shipping extra mobile phones and prepaid SIMs to its 'Yes' retail outlets in Cairns, Townsville, Rockhampton, Mackay, Gladstone, Gympie and Maryborough.

"Optus would like to reassure the community that while stock is currently running low, new shipments will be delivered to stores today and tomorrow (January 30). Due to the current flood situation in Bundaberg, we are unable to confirm timing of new deliveries," Optus said.

According to Telstra’s website, technicians have repaired damaged coastal fibre-optic cable located at Colosseum that has contributed to the outage.

As of January 28, Telstra said landline, mobile and broadband services were progressively being restored across Central and Northern Queensland.

Work is continuing to take place to provide additional redundancy in the region via links from Darwin, Telstra said.

In a further update, Optus said as of 4.30pm Tuesday afternoon, Sydney time, there were still a limited number of mobile outages across Central and South East QLD regions due to power and transmission failures, which will continue to come back online overnight as technicians restore service in affected areas, and as power resumes, said Optus.

The Optus mobile network in Bundaberg, Maryborough and Rockhampton is currently operating as normal with generators deployed. The Optus network team is monitoring these areas as a priority, it said.

In NSW, there are four sites down across Lauriston, Mullumbimby and Murwillumbah.

Optus consumer and small business customers impacted by the flood damage can divert their landlines to mobiles for free, the company said. It is also shipping extra SIMs, handsets and wireless modems to Optus ‘yes’ stores as a priority.

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