Effective communications a key challenge for organisations: NSC Group

Next few years will require contextual planning for customers and employees

The growth in mobility and smartphone usage will have a profound impact on legal, accounting, and other professional service firms in 2013 according to NSC Group founder and executive chairman, Craig Neil.

Speaking at the Australian Accountants, Lawyers and Directors Conference (AALDC), Neil said 2012 saw a 45 per cent increase in smartphone ownership in Australia, and has impacted how customers communicate with businesses.

“This raises an interesting issue for many firms, as clients are increasingly interacting with businesses via a wide range of forums and mediums,” Neil said.

In turn, effective communications with customers and employees will be a key challenge for the industry in 2013 and beyond as mobility develops further.

As a result, companies must consider integrating social media responses into customer support and employee communication programs, Neil said.

“While it may not be a traditional concern for legal and accounting firms, those which aren’t interacting with clients through social media are now in the distinct minority and at a disadvantage when interacting with their clients and employees.”

Internally, companies must employ integrated and unified communications programs to efficiently communicate with all employees, whether they are in or out of office.

“Every business is different, and every company has different needs,” Neil said. “A key challenge for the unified communications industry will be delivering first class options which don’t divert funds away from the core offering of clients.”

Follow Nermin Bajric on Twitter: @nermin_au

CHANNEL CHOICE: Vote Now for your favourite in the three categories: Vendor, Distributor and Reseller. Voting closes August 8.

Tags Craig Neilunified communications (UC)smartphoneAALDCmobilityNSC Groupconference

Comments

Comments are now closed

 

Latest News

01:58PM
Intel appoints new director of Cloud policy and government affairs
11:17AM
EXCLUSIVE: Dave Rosenberg appointed new Westcon A/NZ managing director
12:19PM
Citrix and Fujitsu eye A/NZ mobility market together
11:58AM
Achieva promises it won’t step on resellers’ heels in becoming a value-added dis...
More News
25 Jul
Dell Connected Security: Listen to what the experts have to say about security
29 Jul
SplunkLive!; Canberra
05 Aug
Systems Technology Day - Build Your Own Private Cloud
06 Aug
Oracle Employee Experience Journey Mapping Workshops
View all events