A/NZ online travel booking website, Webjet, will soon adopt Microsoft Cloud technologies as it looks to achieve greater flexibility in a competitive marketplace, support growth and drive its goal of delivering superior customer service.
The multi-faceted, multi-phased IT strategy spans across the business, from employee productivity tools delivered on Office 365 and Windows 8 through to the datacentre, where it will use Windows Azure to power up its Web server capabilities.
It follows Webjet’s announcement of the company looking to fuel the next phase of its growth, especially with the surge in its online visitor traffic and bookings – up 30 per cent in total transaction value to $768 million, for the financial year 2012.
The company plans to upgrade its employees by moving to a hybrid Cloud solution with Exchange and Exchange Online, part of the Microsoft’s Office 365 productivity suite, by early 2013.
Webjet head of solutions delivery, Graham Anderson, said it chose Microsoft as it differentiates itself from the competition with its hybrid offering, providing the flexibility and reliability of implementing it in the Cloud or on-premise.
“Office 365 will mean we won’t have to spend time adding storage, servers, and deploying people to maintaining those servers. Instead our IT employees can focus on more strategic projects that support business growth and help drive the bottom line,” he said.
The company also plans to deploy Lync Online, part of the Office 365 productivity suite, in 2013 to allow Webjet employees to more easily share files, schedule online meetings and chat, streamline communications and cut through unnecessary emails.
In supporting the travel booking requirements of its growing customer base early this year, Webjet undertook a trial project that culminated in delivering its mobile solution using Microsoft’s Windows Azure. Before the end of the year, Webjet will deliver additional services on Windows Azure, including its revamped website.
“The scalability, ease of use and integration into our overall development process was key in choosing Windows Azure as it enabled us to expand our travel technology solutions in line with our business growth,” Anderson said.
As the Windows 8 launch travel partner in Australia, Webjet has also delivered an app that provides customers with access to its full range of domestic Australian flights and worldwide hotels in a new interface.
The latest generation release will in due course be supplemented by international flights, cars and packages.