Telcoinabox merges Australian and New Zealand management teams

Also defines customer segments as it looks to further growth
  • (ARN)
  • 28 November, 2012 14:43

Full-service telecommunications wholesale aggregator, Telcoinabox, has merged its Australian and New Zealand management teams to create one local team at its ANZOC offices in Sydney.

In a statement, the company said the purpose of the merger was to bring management’s focus to the growth of new and existing customer segments.

“The telecommunications reseller market is on an upward trend and we want to be in the position to support this growth,” Telcoinabox CEO, Damian Kay, said.

The company is experiencing a strong pull towards non-traditional telecommunications companies that want to add telecommunications to their existing businesses.

Kay said: “As the market interest continues to heat up and as we organically grow with it, operations and management need to be fully geared up to manage this customer segment’s specific requirements and more.

“Telcoinabox customers are no longer just small start ups wanting to become a phone company with the backing of a franchising model, but now, given the customers’ size and expertise, go beyond franchising into wholesale service agreements which requires a completely different focus for management.

“Franchising is now a very small part of our business.”

He said new customer segments included ex-telco dealers, existing telcos and ISPs, managed service providers, system integrators, non-traditional telcos and international carriers.

As part of the management merger, there will be a single reporting structure reporting to CEO Damian Kay and all management roles will cover both New Zealand and Australia.

These changes include: Shannon Fisher, previously New Zealand CEO, who will become Sales & Marketing Director; Paul Line, previously Australian CEO, will be COO; Debbie Ennis will head Business Development. These three positions will be based in Sydney. Greg Theron will step up to be the Business Manager for New Zealand. He will be based in Auckland.

“We will continue to expand our NZ Operations team to support more profitable growth across the group. In addition, having more people on board will allow us to support the extended operating hours of 4hrs per day between Australia and New Zealand,” Kay said. The NZ Operations team is based in Auckland to support customers with Telcoinabox’s trans-Tasman services and solutions.

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