Crucial Paradigm issues apology for Cloud service outage

Human error caused disruptions, affected customers to receive incident report

Australian Cloud hosting provider, Crucial Paradigm, has issued a public apology to its Cloud customers of which approximately 1400 had their services disrupted earlier this week for over six hours.

According to Crucial managing director, Aaron Weller, the disruption affected around 25 per cent of its 2000 server farms.

“We sincerely apologise to those customers who were affected by the downtime,” Weller said in a statement. “This is the first time in Crucial’s history that our Cloud environment has been affected to such a significant degree as it was yesterday.”

“This was not a technology failure but the result of human error and we are taking urgent steps…to ensure this kind of problem never happens again.”

Crucial confirmed that all affected customers will receive a full incident report by close of business Friday.

In wake of the outage, the company is also reminding businesses that they must have contingency plans to ensure business continuity in the case of a failure as Cloud environment are not bulletproof, as the disruption proved.

Weller said that customers need to recognise that when moving to the Cloud, occasional issues are inevitable and they should implement policies to protect their business.

“Even much bigger cloud players like Amazon and Microsoft have experienced substantial outages in recent months affecting many thousands of customers. The important consideration for customers is that their cloud provider has adequate protections in place and will do whatever it takes to restore services as quickly as possible,” Weller added.

Follow Nermin Bajric on Twitter: @nermin_au

FILL IN THE SURVEY - AND YOU COULD BE A WINNER: ARN wants to hear from YOU. Tell us how you run a successful business and you could win an adrenaline-fuelled adventure of your choice. COMPLETE THE ARN SURVEY.

Tags Cloud hostingAaron WellercustomersapologyoutageCrucial Paradigmchannel

More about Amazon Web ServicesCrucialMicrosoftParadigm

ARN Directory | Distributors relevant to this article

ARN Directory | Vendors relevant to this article

Comments

Comments are now closed

 

Latest News

Aug 22
Mobile apps could be abused to make expensive phone calls
Aug 22
BigAir reaps financial rewards from UC, Cloud, managed services investments
Aug 22
Next Byte scotches strong Vita Group profit
Aug 22
St George to support biometric banking in iOS 8
More News
25 Aug
CA IT Leaders Forum ’14 Brisbane
26 Aug
CA Expo ’14 Sydney
26 Aug
Integrate 2014 Exhibition & Conference
27 Aug
BizTalk Summit 2014, Australia
View all events