Menu
Crucial Paradigm issues apology for Cloud service outage

Crucial Paradigm issues apology for Cloud service outage

Human error caused disruptions, affected customers to receive incident report

Australian Cloud hosting provider, Crucial Paradigm, has issued a public apology to its Cloud customers of which approximately 1400 had their services disrupted earlier this week for over six hours.

According to Crucial managing director, Aaron Weller, the disruption affected around 25 per cent of its 2000 server farms.

“We sincerely apologise to those customers who were affected by the downtime,” Weller said in a statement. “This is the first time in Crucial’s history that our Cloud environment has been affected to such a significant degree as it was yesterday.”

“This was not a technology failure but the result of human error and we are taking urgent steps…to ensure this kind of problem never happens again.”

Crucial confirmed that all affected customers will receive a full incident report by close of business Friday.

In wake of the outage, the company is also reminding businesses that they must have contingency plans to ensure business continuity in the case of a failure as Cloud environment are not bulletproof, as the disruption proved.

Weller said that customers need to recognise that when moving to the Cloud, occasional issues are inevitable and they should implement policies to protect their business.

“Even much bigger cloud players like Amazon and Microsoft have experienced substantial outages in recent months affecting many thousands of customers. The important consideration for customers is that their cloud provider has adequate protections in place and will do whatever it takes to restore services as quickly as possible,” Weller added.

Follow Nermin Bajric on Twitter: @nermin_au

Follow Us

Join the ARN newsletter!

Error: Please check your email address.

Tags Cloud hostingAaron WellercustomersapologychannelCrucial Paradigmoutage

Upcoming

Slideshows

IN PICTURES: 2015 Microsoft Australia Partner Awards (+21 photos)

IN PICTURES: 2015 Microsoft Australia Partner Awards (+21 photos)

The achievements of Microsoft’s Australian partners over the past year have been recognised through a number of prestigious awards announced at the 2015 Microsoft Australia Partner Conference (APC) on the Gold Coast. The Microsoft Australia Partner Awards showcased partners delivering innovative solutions and services to customers, with many embracing Microsoft’s Cloud solutions. Awards were presented in 17 categories. The winners were chosen from more than 170 nominations. With more than 11,000 partners in Australia it was a competitive field. Photos by ARN Editor, ALLAN SWANN.

IN PICTURES: 2015 Microsoft Australia Partner Awards (+21 photos)
IN PICTURES: ESET Security launch Hobart (+26 photos)

IN PICTURES: ESET Security launch Hobart (+26 photos)

It was a good turnout for ESET’s Security launch event in Hobart. More than 25 partners from across the state attended the Slovakian security company’s first trip to the Apple Isle. Attendees enjoyed some fine local cheese and wine and saw presentations from ESET Australia managing director, Florin Vasile, and business development manager, Edmund Li. Photos courtesy of Catalin Photography.

IN PICTURES: ESET Security launch Hobart (+26 photos)

iasset.com is a channel management ecosystem that automates all major aspects of the entire sales, marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.

Show Comments