EDGE 2015 is starting in

Find out more EDGE 2015
Privacy Amendment Bill to signficantly change Act: Communciations Alliance

Privacy Amendment Bill to signficantly change Act: Communciations Alliance

Major changes to be made to its direct marketing rules, credit reporting and the enforcement role and powers of the OIAC

Australian telecommunications industry body, Communications Alliance, has said that the Privacy Amendment Bill will make important and far reaching changes to its Privacy Act. In particular, the Bill will introduce significant changes to the direct marketing rules, credit reporting and the enforcement role and powers of the Office of the Australian Information Commissioner (OIAC).

It said that these changes are of key importance to organisations which collect and use personal information and data, including carriers and carriage service providers; content service providers; and those who engage in credit reporting and providers of credit.

According to Baker & McKenzie partner, James Halliday, the changes will bring about a more consent-based direct marketing system and change of relevance to offshore data.

“This is important because if a communications operator moves data offshore, and there is then a subsequent breach of privacy in relation to that data, the communications operator can be liable for the actions of the offshore agent,” he said.

KPMG IT advisory director, Peter McNally, addressed the technology implications of the proposed bill.

He said organisations will have to know who has access to personal information within those companies, where it is located and how it is secured.

“We need to start thinking differently about these problems and not just focus on the boarders of the organisation but also on the practices and processes of the organisation,” he said.

Some other implications he mentioned include companies that allow BYOD having access to the corporate network, systems and databases.

“How do we make sure that when we open our network to these devices, that we’re not actually creating the weak link?” McNally claimed.

McNally also added that the reforms provide an opportunity for businesses to think about having a personal inventory of businesses processes and practices, as well as understanding the circumstances around which service providers have access to personal information.

There will be a nine-month commencement period for the bill as of the end of November. The Communications Alliance also recently produced the Protecting Our Customers brochure in collaboration with the Australian Communications Consumer Action Network (ACCAN).

It summarises the key reforms to customer service and complaint handling contained in the new Telecommunications Consumer Protections (TCP) Code that came into force in September this year.

The guide outlines the upgraded requirements in areas including the information consumers receive about a product or service prior to purchasing; rules to ensure accurate advertising; transparency of telecommunications bills; mandatory tools to help consumers manage their monthly spend; more responsive handling of complaints; customer rights when ending a contract; and the new framework designed to ensure that all service providers comply with the Code.

“Better and easily digestible information helps empower consumers to make the most of their telecommunications services, maintain a productive relationship with their service provider and avoid any unwanted surprises,” Communications Alliance CEO, John Stanton, said.

EDGE 2015:: For all the latest on EDGE 2015 including the keynote speakers visit the EDGE mini-site now

2015 ARN ICT Industry Awards: Nominations for the 2015 ARN ICT Industry Awards close on June 26. NOMINATE NOW!!!

Follow Us

Join the ARN newsletter!

Error: Please check your email address.

Tags BYODbillprivacy actdataaccansecurityCommunications AllianceTelecommunications



IN PICTURES: OKI Data Australia partner event (+10 photos)
Business Products

IN PICTURES: OKI Data Australia partner event (+10 photos)

OKI recently hosted its ChannelOne dealer forum for its executive series channel partners to get together and learn about the company's new high-performance ES8400 A3 multifunction series printers. After a welcome and business overview from OKI Data Australia managing director, Dennie Kawahara, delegates were given a comprehensive overview of the new product, as well as an update on the latest marketing initiatives and software solutions, before being treated to live demos and a product showcase. Partners were also given a preview of OKI’s upcoming A3 digital LED white toner printer. With more than 60 delegates attending from all over the country, the day concluded with dinner at Casa Ristorante Italiano in Sydney and several delegates also participated in a friendly game of golf the following morning.

IN PICTURES: OKI Data Australia partner event (+10 photos)
Email 101: 11 tips to manage your email

Email 101: 11 tips to manage your email

If you’re a college graduate entering the workforce, you may quickly find you aren’t prepared for the volume of email that awaits you in the corporate world. These 11 tips will help you master forwards, filtering and more.

Email 101: 11 tips to manage your email

iasset.com is a channel management ecosystem that automates all major aspects of the entire sales, marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.

Show Comments