Optus completes final stages of organisational restructure

Optus is completing the final stages of its corporate redundancy as part of a major organisational restructure which will see will see 750 staff let go, with an associated one off charge of about $37 million.

The telco service provider recently confirmed that staff were being let go from its Alphawest subsidiary and Optus Business division.

The majority of these roles will come from senior and middle management as well as operations, back office and support functions.

According to Optus, the cuts will be made predominantly in its Melbourne and Sydney offices.

“A key driver of the restructure has been a desire to elevate the voice of our customers to ensure they are heard in every area of our business –in our service delivery and support; in the products and services we bring to market; and in the experience we provide across all our sales channels,” Optus Consumer Australia CEO, Kevin Russell, said.

The company also said the restructure has also merged the competencies of the Optus Business and Alphawest divisions and caused the conception of marketing, sales and customer divisions.

Optus claimed the move was to create a more aligned ICT organisation.

“When combined with our reinvigorated Optus brand and stronger mobile network, these changes will put us in an even stronger position to provide our customers with an exceptional and rewarding experience, while at the same time driving sustainable growth for our business,” Russell added.

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