Vodafone welcomes Trans-Tasman roaming charges

Implements roaming alerts to advise customers of voice and data rates when they land overseas

Price of 2-minute call for postpaid customers when in New Zealand

Price of 2-minute call for postpaid customers when in New Zealand

Vodafone is welcoming the trans-Tasman roaming charges by implementing roaming alerts to advise customers of the voice and data rates when they land overseas.

Vodafone has also confirmed it will be using its global network to reduce the cost of international roaming for its Australian customers.

This follows the recent findings from the trans-Tasman roaming discussion paper that showed telecommunication companies are making excessive profits from trans-Tasman mobile roaming charges.

According to the telco service provider, it offers standard local call rates for calls made within New Zealand to any destination with Vodafone Traveller, allowing customers to use their mobile plan inclusions without incurring a roaming premium charge for standard voice calls.

“As an example, on a two minute call placed by one of our Australian customers visiting New Zealand, Vodafone is 58 per cent cheaper than the same call with Telstra and 68 per cent cheaper than the same call placed by an Optus customer,” Vodafone postpaid general manager, Edward Goff, said.

Data roaming charges for customers roaming in New Zealand have also been extensively reduced.

Customers can use a self-service tool, My Vodafone, to keep track and manage their mobile spend when they are in New Zealand.

“We agree with the Government that bill shock is a concern for consumers and we have introduced a range of options that allow customers to have greater visibility and control of their roaming usage. We are looking at introducing further improvements,” Goff said.

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1 Comment

Craig Hollins

1

I heard a similar promise from Vodafone 10 years ago. Then it was all Asia Pacific countries would be part of the same Vodafone network and call/data plans would go across borders. Data use in Malaysia was simply added to your Australian plan, for example.

That promise was quietly dropped when they realised that the marketing gains wouldn't surpass the excessive fees they could charge - I assume, anyway.

Now the promise is back (in a more limited form) but only after threats of legislative control.

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