NBN Co to build customer contact centre in Gold Coast

The Queensland location was chosen for its “substantial population base with an appropriate contact centre employment pool”.

NBN Co will be setting up a new customer contact centre in Queensland’s Gold Coast.

Once the contact centre is established it will employ around 130 people to take calls from the public pertaining to the National Broadband Network (NBN). Around 100 of those positions will be filled within 12 months.

The facility will be specifically located at Varsity Lakes and will be in operation by the second half of this year. Gold Coast was chosen due to its “substantial population base with an appropriate contact centre employment pool”.

“The new centre will handle the anticipated escalation in NBN queries from the general public, property developers and builders now that the company has begun large-scale rollout of Australia’s largest infrastructure project,” NBN Co head of quality, Mike Kaiser, said in a statement.

NBN’s mass rollout was announced in late March by the Prime Minister, Julia Gillard. The Government has promised the NBN will touch 3.5 million premises across Australia by 2015.

NBN Co does not sell NBN services directly to customers as it is a wholesale-only provider. Consumers can sign onto the NBN through authorised retail service providers (RSPs).

More about: etwork
References show all
Comments are now closed.
Related Whitepapers
Latest Stories
Community Comments
Get exclusive access to ARN's news, research and invitation only events.
ARN Distributor Directory
ARN Vendor Directory
Microsites

iAsset is a channel management ecosystem that automates all major aspects of the entire sales,marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.

 

Latest News

02:26PM
Splunk exec defects to tech disruptor Elasticsearch
12:48PM
JCurve acquisition to boost telco play following $A2.5m capital raising
11:16AM
Vodafone tackles FIFA World Cup with $5 roaming in Brazil
10:47AM
Kim Dotcom says he's set to get assets back
More News
24 Apr
The China Healthcare ICT Conference 2014
05 May
CeBIT Australia 2014
06 May
Oracle Day 2014 - Across 2 Cities
06 May
Oracle Day 2014 - Across 2 Cities
View all events