NBN Co to build customer contact centre in Gold Coast

The Queensland location was chosen for its “substantial population base with an appropriate contact centre employment pool”.

NBN Co will be setting up a new customer contact centre in Queensland’s Gold Coast.

Once the contact centre is established it will employ around 130 people to take calls from the public pertaining to the National Broadband Network (NBN). Around 100 of those positions will be filled within 12 months.

The facility will be specifically located at Varsity Lakes and will be in operation by the second half of this year. Gold Coast was chosen due to its “substantial population base with an appropriate contact centre employment pool”.

“The new centre will handle the anticipated escalation in NBN queries from the general public, property developers and builders now that the company has begun large-scale rollout of Australia’s largest infrastructure project,” NBN Co head of quality, Mike Kaiser, said in a statement.

NBN’s mass rollout was announced in late March by the Prime Minister, Julia Gillard. The Government has promised the NBN will touch 3.5 million premises across Australia by 2015.

NBN Co does not sell NBN services directly to customers as it is a wholesale-only provider. Consumers can sign onto the NBN through authorised retail service providers (RSPs).

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