ARN

The smartphone has become an essential shopping tool

According to a recent Pew survey, people are using their smartphones more than ever while shopping in brick-and-mortar stores.

Just over half of US adult cell phone owners used their handsets for shopping assistance while in stores during the 2011 holiday season, a new Pew Research Center survey shows.

In a 30-day period before and after Christmas, nearly 4 out of 10 mobile users phoned a friend from inside a brick-and-mortar store to seek buying advice.

A quarter of cell owners used their phones while inside a store to go online and find product reviews. And a quarter of adult cell users went online to see if they could find a better price for a product they were considering buying, the Pew study found.

Younger folks were much more likely than their parents and grandparents to use their phones as shopping tools.

Sixty-three per cent of cell owners from ages 18 to 49 either called a friend for buying advice, or looked up product reviews online. For ages 30 to 49, the per cent fell slightly to 59 per cent. And only 25 per cent of 65-and-up cell users phoned friends or looked for online reviews.

For brick-and-mortar retailers, the Pew findings are sobering. Mobile devices are rapidly becoming essential shopping tools, and more smartphone- and tablet-toting consumers will soon insist that physical stores match or beat the prices of their online competitors.

It's no wonder that retailers are a tad testy. The Retail Industry Leaders Association recently griped about one of Amazon's price-matching promotions that gave shoppers a 5-percent discount for using Amazon's smartphone app to compare the online retailer's prices with those of physical stores.

The bad news for retailers: Mobile devices are here to stay, and price-matching is only going to get more popular.

Contact Jeff Bertolucci at Today@PCWorld, Twitter (@jbertolucci) or jbertolucci.blogspot.com.

Nominations for the 2012 ARN IT Industry Awards open on Tuesday, June 12.

More about: Amazon
References show all

Comments

Post new comment

The content of this field is kept private and will not be shown publicly.
Users posting comments agree to the ARN comments policy.
Login or register to link comments to your user profile, or you may also post a comment without being logged in.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: consumer electronics, Pew Research Center, Phones, shopping, smartphones
rhs_login_lockGet exclusive access to ARN's news, research and invitation only events.
ARN Distributor Directory
Find distributors by name | vendor | location
Channel Deals
/deals/aca-pacific/435_fujifilm-lto-10-for-10-promotion-ends-june-30t
ACA Pacific

Fujifilm LTO 10 For 10 Promotion. Ends June 30th, 2012.

More details »
ARN Vendor Directory
Find vendors by name | category

iAsset is a channel management ecosystem that automates all major aspects of the entire sales,marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.