Optus invites the consumer voice
- 20 January, 2012 11:59
- Comments 1
Optus has launched a new online forum, My Optus Community, designed to encourage customer interactivity and feedback.
In addition to its existing Live Chat, Help, and FAQ pages, the telco hopes customers will use their knowledge and expertise of products and services to assist other users.
Small and medium businesses are also able to participate and connect with each other.
The community also takes advantage of the popularity of Facebook and Twitter, integrating social networking platforms to engage active forum users for troubleshooting.
The forum will be managed by Optus social media team of 13 specialists.
Optus also plans to introduce an ideation crowd sourcing capability in coming months, expanding the My Optus Community to allow customer concept and idea submissions for potential products and services.
Nominations for the 2012 ARN IT Industry Awards open on Tuesday, June 12.
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Comments
Aurora Cavalcante
Good evening!
I would like to express my concerns, WITHOUT PREJUDICE, in regard to how Optus operates, in regard to customer service. After NOT RECEIVING a mobile account for the month of January 2012, then receiving one early March 2012.....with a LATE PAYMENT FEE....and after paying it by cash at Pacific Fair, Broadbeach Qld office............my mobile was BARRED yesterday and I have been UNABLE TO COMMUNICATE via mobile!!!
Also, this afternoon, we tried on numerous occasions to contact OPTUS and have this matter resolved, but unsatisfactorily, we we unable to speak to anyone in customer service, due to having to wait longer than 30 minutes (via my husband's mobile)!!! I DO BELIEVE, this is NOT what I refer to, as CUSTOMER SERVICE!
As you would clearly understand, I am extremely disappointed and annoyed, as at present, I have a seriously ill brother-in-law, whom is fighting for his life .... and I am unable to communicate with him!!! I am also, unable to communicate with my family in Melbourne, because OPTUS has prevented me from doing so!!! THANK YOU, once again!!!
Being an OPTUS customer for years and never having any issues with the way in which Optus conducts its business, I am REQUESTING IMMEDIATE SERVICES TO BE REACTIVATED TO MY MOBILE, AS SOON AS POSSIBLE!!!!! Thank you!!! I am not responsible if your communication between your offices is SOMEWHAT INEFFICIENT or OUTDATED??? Also, I REQUEST that the LATE PAYMENT FEE be CREDITED to my account, as soon as possible, as it was NOT MY actions that led to this happening! Thank you!
I SINCERELY APPRECIATE THIS MATTER BEING ATTENDED TO AS A MATTER OF URGENCY!
Look forward to utilising my mobile within the hour!!! I CERTAINLY HOPE SO!!!
Yours sincerely,
AURORA CAVALCANTE
(PS - Have a HAPPY & PEACEFUL DAY!!!)
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