ARN

VHA clamps down on telemarketer behaviour

The telco commits to ensure telemarketers will not violate the Do Not Call Register Act again after investigation by the ACMA.

Vodafone Hutchison Australia (VHA) has committed to stricter Do Not Call Register-related guidelines for its telemarketers as part of an enforceable undertaking it submitted to the Australian Communications and Media Authority (ACMA).

In October 2009, VHA was investigated and subsequently found to have breached the Do Not Call Register Act 2006 by the ACMA.

The Do Not Call Register was set up so people could opt out of pesky telemarketer calls.

Offending telemarketers were representing the Vodafone and 3 brands for VHA.

In an enforceable undertaking document published by the ACMA, VHA agreed to put in a number of practices to ensure its telemarketers would not violate the Do Not Call Register Act again.

They include keeping electronic records of all telemarketing calls made, allow customers to opt-out of such calls and commit to training telemarketing staff on how to comply with new guidelines.

The undertaking affects internal and outsourced telemarketers working for VHA.

Nominations for the 2012 ARN IT Industry Awards open on Tuesday, June 12.

More about: Hutchison, VHA, Vodafone

Comments

Post new comment

The content of this field is kept private and will not be shown publicly.
Users posting comments agree to the ARN comments policy.
Login or register to link comments to your user profile, or you may also post a comment without being logged in.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: Australian Communications and Media Authority (ACMA), do not call register, mobility, telemarketing, vha
ARN Directory | Distributors relevant to this article
Leader Computers
rhs_login_lockGet exclusive access to ARN's news, research and invitation only events.
ARN Distributor Directory
Find distributors by name | vendor | location
Channel Deals
/deals/aca-pacific/415_bonus-500-gift-card-with-every-sgi-is5000-sp-s
ACA Pacific

Bonus $500 Gift Card with Every SGI IS5000-SP Storage Subsystem. Ends June 30th, 2012.

More details »
ARN Vendor Directory
Find vendors by name | category

iAsset is a channel management ecosystem that automates all major aspects of the entire sales,marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.