TPG guilty of “false and misleading” ads
- 09 November, 2011 09:16
- Comments 5
An advertisement campaign by national ISP, TPG, has been found to be “false and misleading” by the Federal Court in Melbourne.
The advertisement pertained to the company's $29.95 Unlimited ADSL2+ plan and involved TV, newspapers, radio and online media.
The Court found the campaign to be misleading because it gave the impression the service would cost only $29.95 per month without clearly stating the price is only applicable when bundled with another TPG service.
TPG's Unlimited plan must be combined with a $30 per month home phone service so it would actually cost customers $59.95 per month.
"It is an unfair trade practice to require consumers to find their way through to the truth past advertising stratagems which have the effect of misleading or being likely to mislead them,” Presiding judge, Justice Murphy, said in a statement.
Earlier advertisements from the telco were also found to be misleading because upfront set-up costs of $129.95 were not clearly disclosed.
A directions hearing has been scheduled for November 15. Penalty has yet to be determined.
Nominations for the 2012 ARN IT Industry Awards open on Tuesday, June 12.
- Bookmark this page
- Share this article
- Got more on this story? Email ARN
- Follow ARN on twitter
- Red Light In the Control Centre Saves Hours of Chaos
- In Search of the Long-Term Archiving Solution —Tape Continues to Be a Major Player
- In Search of the Long-Term Archiving Solution —Tape Delivers Significant TCO Advantage over Disk
- Market Potential-Strategy Guide to the Active Archive Market
- Premier Media Group Fast Study
-
World’s eyes on Aussie NBN: Conroy
-
iPhone 5 rumour rollup for the week ending May 27
-
PRODUCTS: Aranez announces K-Leather iPad 2 case
-
Italian mathematician prepares to challenge Google
-
Facebook could buy Nokia to build 'FacePhone', expert claims
Get exclusive access to ARN's news, research and invitation only events. 
Comments
GP
About time these ISP's get caught out for misleading information.
Unlimited ADS2L is often "limited in speed" but whats the point of having ADSL2 connections throttled to 56k
John
If you read the adds they clearly show the you need to have phone bundled with internet to get the special and anybody that does not read the * terms and conditions before agreeing to anything is a fool, leave TPG alone other ISP a far worse with there deceptive advertising of hidden costs and usage charges
Kelvin
Serve them right. I have had some real bad experience with them, had to get the ombudsman to sort them out..
Rob
I was with Chariot Internet till they were taken over by TPG, I was given less than a month to find another Hosting site as TPG would no longer support our Hosting. One month, ever tried to re do what has been in place for 10 years with no hiccups, no fun I can tell you, so, Misleading, shafting...........what next TPG?
John
Rob, there are plenty of web host's to choose from including TPG and after selecting one it should have taken no more than an hour to re up load your web site and ten min's to change the re direct I do it every time I change ISP's for a better deal, get over it!
Post new comment