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Corporate Express secures $1 million managed services win

Under the three-year deal it will supply Simonds Homes with IT service desk support

Corporate Express’ managed services unit has secured a $1 million three year contract to supply builder, Simonds Homes, with IT service desk support across its 700 users.

Under the deal, Corporate Express will supply integrated level one and two service desk support for the builder’s complete IT environment. The managed services unit was announced in April this year. It will provide Simonds with full visibility into IT support costs along with regular reports on compliance and effectiveness, which will assist management in making future IT spending decisions.

It also includes a provision to add Corporate Express Managed Services’ infrastructure-as-a-service down the track, supplying lower capital overheads and access to the latest datacentre technology, backup and automation systems.

Corporate Express Services national manager, Calvin Bradshaw, said the latest win capped off a successful year for the IT services team.

“We had a vision, assembled a team of very experienced IT outsourcing professionals, and built an Australian-based service desk on a Knowledge Centred Support (KCS) model using some of the best IT Service Management (ITSM) tools available,” Bradshaw said.

“We have 5 customers on board already and the feedback from users has been very positive.”

Corporate Express CEO, Paul Hitchcock, said managed services was a key growth initiative for the business this year.

“We saw a gap in the market and the Simonds Homes contract win is a clear sign that we are on the right path with our investment in a managed services business,” Hitchcock said.

Simonds Homes CIO, Peter Kelly, said the deal would help transform its IT team from being a cost centre to delivering a significant competitive advantage to the business, freeing up the team from their day-to-day IT support tasks.

“The building industry is very competitive so being able to develop applications like Fusion, gives our customers greater choice and flexibility which leads to more sales overall and a lower cost per sale for us,” Kelly said.

Nominations for the 2012 ARN IT Industry Awards open on Tuesday, June 12.

More about: Corporate Express, Express Services
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Tags: Corporate Express, fusion, IT Service Management (ITSM), Knowledge Centred Support (KCS), managed services, Simonds Homes
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